True Leigh Devine Email & Phone Number

New York City Metropolitan Area

Responds to escalated member inquiries from our front line support teamAssists the support team’s day-to-day operations, answering representative’s questions and providing help where necessaryAdvocates for our members by identifying and prioritizing issues and product feedback to our engineering, product, and design teamsHelps analyze and suggest.

New York City Metropolitan Area

Handles inbound/outbound communication through phone, text, chat, and email and personally craft the Capsule experience by going above and beyond to assist with their needs.Mastered Capsule's internal systems including the development of pharmacy and pharmacy insurance knowledge.Uses patience, empathy, and ability to communicate with a large variety of.

Provide excellent customer service to 80+ patients per day by asking probing questions, listening to their needs, and fulfilling their requests.Manage financial records and insurance reports and balance patient ledgers with 100% accuracy.Maintain all forms of communication with patients, call-center representatives, and insuranceteams including telephone.

Pioneered social media strategies for Twitter and Instagram and produced compelling written, graphic, and video content.Accelerated engagement on social media platforms 35% in two months by conducting market research and understanding the interests of followers.Created content that was on-message, accurate, timely, and spoke in the brand voice of the.

Provided supervision, direction, and leadership to a staff of 20 frontline employees.Achieved employee of the month two consecutive months as a direct result of leadership,performance, and dependability.Implement strategies for talent acquisition and staffing efforts of non-exempt staff by screeningresumes, reviewing applications, and conducting.

Provided supervision, direction, and leadership to a staff of 20 frontline employees.Achieved employee of the month two consecutive months as a direct result of leadership,performance, and dependability.Implement strategies for talent acquisition and staffing efforts of non-exempt staff by screeningresumes, reviewing applications, and conducting.

Supervised 10+ employees while ensuring customer satisfaction, product quality, and managing the restaurant’s financial performance.Led the onboarding of new employees to ensure optimal work performance and a successful new hire experience while decreasing the rate of turnover.Fostered an environment of cross-training which encouraged teamwork, comradery.