Trula Jones Email & Phone Number

Farmers Branch, Texas

• Assist customers with payments and customer resolution
• Post daily payments
• Review customer accounts for collections
• Exceed daily promotional goal

Irving, Texas

• Monitored complex issues involving foreclosure and post-foreclosure as well as deed in lieu
• Researched and notified on all title searches & resolved issues that interfered with the foreclosure/deed in lieu process
• Gathered documents for review by attorneys including curative documents, motions, foreclosure letters, transactions, etc.
• Understood all aspects of title services from deeds, deeds of trust, judgments, assignments, legal descriptions, chain of title (title commitments) and release of liens
• Generated payoff for customers and third party vendors.
• Reviewed loans for accuracy of information (Fannie Mae, H4H, GNND, EHLP, FHA)

Dallas, Texas

• Answered incoming calls from clients using Fonality System (HUD)
• Worked closely with clinicians, doctors, therapists, psychologists to notify of client arrivals
• Use Profiler system to pull daily reports, attend and schedule clients appointments
• Emailed all administrative and faculty of cancellations and request for appointments
• Received and log credit card, cash and check payments
• Reconciled daily checks, credit card and cash balance worksheet

Ft Worth, Texas

• Reviewed bankruptcy accounts to determine if trustee payments are pre petition or post petition
• Verified and log trustee check vouchers to posting ledger
• Reviewed bankruptcy accounts to determine if account is active bankruptcy, discharged or dismissed
• Communicated with trustee through service request management to determine status of bankruptcy
• Worked daily bankruptcy service release account spreadsheet

Bank Of America Addison, Texas

• Worked closely with signer's and AVP's notarizing mortgage documents.

Irving, Texas

Worked closely with attorney to resolve foreclosure delaysReviewed foreclosure accounts to determine statusRequested original documents to proceed with foreclosureWorked daily reports and timelines to meet Fannie Mae guidelinesComprehensive knowlege in high-dollar projects that resulted in loss reduction

Plano. Texas

• Researched accounts to determine delinquency solutions
• Assisted customers with account resolutions, forbearances, Deed in Lieu, modifications
• Processed phone payments

Irving, Texas

• Reviewed foreclosure accounts to determine status
• Worked closely with attorney and client services to reduce foreclosure delays
• Experience in the acquisition of management information systems and software
• Maintained and exceeded daily production goals
• Prepared fair debt letters and petitions for attorney review and signature

Paralegal Certificate, Business Administration And Management, General, 4.0

Activities and Societies: National Paralegal Association Paralegal Student

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General, 4.0

Activities and Societies: University of Phoenix Alumni Association Business Administration Alumni Student