Trula Schafer Email & Phone Number

• Lead credentialing operations for a team of 6 coordinators, optimizing workflows and improving turn-around time to approvals.• Cost savings research, analysis, and recommendations. Assisted in achieving significant reduction in budgetary spending while maintaining a high level of credentialing accuracy and compliance. • Designed and delivered a training program for newly established offshore credentialing team.• Project manager and auditor on special projects, ensuring adherence to accreditation standards and client specifications.• Collaborate with internal teams, external vendors, and software product owners to enhance credentialing workflows, increase efficiency, and ensure outcomes. • Oversight of the day-to-day operations, team coaching, monitoring performance KPI’s to drive improvement.

Remote

• Facilitate stakeholder collaboration to identify credentialing software needs and requirements and to ensure alignment with business and regulatory requirements.• Design and execute training programs for new physician database and credentialing software with high level of user adoption. • Design learning resources and interactive learning materials that support various learning styles, enabling the credentialing team to quickly achieve software proficiency. • Facilitate live virtual training sessions, group chats, and one-on-one coaching to ensure proficiency in use of the credentialing software.• Credentialing subject matter expert for software development projects.

• Manage credentialing compliance for over 15,000 physicians, ensuring all primary source verifications and documentation meets regulatory standards and client specifications.• Perform internal audits of credentialing files to identify areas for improvement, process enhancements, and team training needs.• Develop and apply standard operating procedures for credentialing and compliance auditing processes, improving accuracy, and reducing errors.• Design standard credentialing forms, contracts, and other physician-facing documents.• Lead transition of physician files of newly acquired businesses ensuring smooth integration with ExamWorks policy and procedures. • Train newly acquired business’ physician recruiters and coordinators on the ExamWorks policy and procedures for credentialing and facilitate training on the credentialing software.• Collaborate with IT teams to manage database updates, development, and reporting needs. • Support compliance officer before and during URAC onsite and virtual audits by previewing physical location preparations and responding to documentation requests.

Federal Way, Washington, United States