Trung D. Email & Phone Number

Atlanta, Ga, Us

Job Responsibilities:- Function as a part of a 24x7x365 operations environment.- Receives work from the Tier I teams, other Tier II groups, and/or ticketing system and drives restoration- Act as second tier fix agent for incidents across multiple platforms which encompasses: + Equipment: Nokia/Alcatel Lucent, Cisco, Juniper, HFC, DWDM, SONET + IP Protocols: DHCP, HTTP, TCP/UDP, FTP, TFTP, IP, DNS, etc. + Routing Protocols: ISIS, RSVP, OSPF, BGP, MPLS + QoS, traffic shaping and traffic QoS policy implementation- Provides advanced technical support to field operations personnel, residential, business and enterprise platforms and services.- Track, re-direct and escalate incidents to subsequent support levels as needed to restore/repair incidents.- Coordinate with other fix agents to perform repair and/or site maintenance based on the severity or type of event.

Dallas, Tx, Us

Job Responsibilities:- Allocate and load configurations on routers, switches, VOIP phones to fulfill every client's unique requirement.- Accurately manage and maintain inventory records of network & telecom equipment across different enterprise customer projects.- Process orders precisely according to requested timeline.- Communicate and assist network engineers in diagnosing and troubleshooting of network equipment.- Generate reports and documents to assist management with decision making of customer projects.- Perform quality control and improvement processes to elevate the business and personal success.

Bachelor'S Degree, Computer And Information Systems

Associate Of Science - As, Computer And Information Systems