Trung Ha

Trung Ha Email and Phone Number

Responsable - Soutien Technique and Manager - Tech Support - Applications Expert. @ Solidxperts Inc
Montreal, QC, CA
Trung Ha's Location
Montreal, Quebec, Canada, Canada
Trung Ha's Contact Details

Trung Ha work email

Trung Ha personal email

n/a
About Trung Ha

Trung Ha is a Responsable - Soutien Technique and Manager - Tech Support - Applications Expert. at Solidxperts Inc. Colleagues describe him as "After working for several years with him, I witness how much Trung Ha was dedicated to his team and the company he work for. He has a great sense of humor, a great ability to communicate, manage stressful situations as well as acting like a leader for his team member. I would not hesitate to recommend this hard worker to any company." and "Trung est extrêmement efficace, il est organisé et a un très grand souci du détail. il est dévoué a trouver une solution rapidement à chaque client qui en fait la demande. Trung est aimé de ces paires et je suis très content de l'avoir à mes côtés pour rendre satisfait nos clients. "

Trung Ha's Current Company Details
Solidxperts Inc

Solidxperts Inc

View
Responsable - Soutien Technique and Manager - Tech Support - Applications Expert.
Montreal, QC, CA
Website:
solidxperts.com
Employees:
61
Trung Ha Work Experience Details
  • Solidxperts Inc
    Responsable - Soutien Technique And Manager - Tech Support - Applications Expert.
    Solidxperts Inc
    Montreal, Qc, Ca
  • Solidxperts Inc
    Responsable - Soutien Technique / Manager - Tech Support - Applications Expert.
    Solidxperts Inc Nov 2007 - Present
    Ville St-Laurent, Canada
    DESCRIPTION : Under the direct responsibility of the Technical Director facilities technical support team Software management and after-sales. The manager of the Technical Support agents team and after-sales service in addition to being the reference in case of technical issues at all levels. In addition, he updates and analyzes the various statistical reports and highlighted the action plans to improve the after-sales service and respond to all 3D modeling software expertises and Data management solutions.MAIN TASKS : • Coordinate and manage all activities related to technical support and after-sales service; • Act as a reference and technical expert support for tech support agents and application specialists; • Support issues requiring technical expertise out of the box; • Ensure service quality and customer satisfaction; • Maintain the various statistics and reports; • Make statistical analysis for; identify resource requirements, identify improvement opportunities, put action plans in place and coordinate activities related to after-sales service; • Transfer to officials, the findings of the Service agents after-sales on non-conformities on facilities; • Evaluate technical change requests received by other departments and do the necessary follow-up; • Act as a trainer and resource person for Technical Support agents and after-sales service; • Respect the goals techniques, logistics and after-sales service; • Validate the information provided to other departments and ensure compliance; • Other tasks directly related to the Technical Support department management.
  • Phoenix Innotech Packaging Inc.
    Senior Mechanical Designer
    Phoenix Innotech Packaging Inc. Jan 2005 - Nov 2007
    St-Rose, Canada
  • Fleurco Inc.
    Director Of Design
    Fleurco Inc. Jan 2003 - Jan 2005
    Montreal, Canada Area
  • Mindready Solutions
    Senior Mechanical Designer Consultant
    Mindready Solutions Jan 2002 - Jan 2003
    Montreal, Canada Area
  • Camfil Apc Industrial Dust Collectors
    Senior Mechanical Designer Consultant
    Camfil Apc Industrial Dust Collectors Jan 2001 - Jan 2002
    Laval, Canada
  • Orion Packaging
    Senior Mechanical R & D Designer
    Orion Packaging Jan 1995 - Jan 2001
    Laval, Canada
  • Hussmann Refrigeration Limited - Blanchard & Ness
    Senior R & D Mechanical Designer
    Hussmann Refrigeration Limited - Blanchard & Ness Jan 1993 - Jan 1995
    St-Hubert, Canada

Trung Ha Education Details

Frequently Asked Questions about Trung Ha

What company does Trung Ha work for?

Trung Ha works for Solidxperts Inc

What is Trung Ha's role at the current company?

Trung Ha's current role is Responsable - Soutien Technique and Manager - Tech Support - Applications Expert..

What is Trung Ha's email address?

Trung Ha's email address is th****@****rts.com

What schools did Trung Ha attend?

Trung Ha attended Université Du Québec À Montréal, Cégep Du Vieux-Montéal, Polyvalente Jeanne-Mance.

Who are Trung Ha's colleagues?

Trung Ha's colleagues are Martin Monarque, Ben Nick, Moussa Abdi Diraneh, Ing., M. Ing. / Cric-Cisr, Ross Fortin, Gilles Heurtel, Daniel Delisle, Denis Ratelle.

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