Trung Pham Email & Phone Number

San Diego, CA, US

San Francisco, California, US

• Member of Gensler's Cloud Collaboration Team responsible for operational support, systems tuning and configuration, and infrastructure/tools rollout for Microsoft 365 based messaging and collaboration portfolio
• 3rd tier escalation for all messaging related issues for global Gensler user base
• Liaison for all onboarding, offboarding, 3rd party integration, security detection/mitigation, automation strategies and workflows involving Mail delivery and Data Governance
• Incident response management and mitigation for user data compromise, phishing campaigns, DDOS for Gensler global org
• Data Governance and Retention for Gensler M365 tenant
• Monitor Quarantine and IDS Mail Security platforms for malicious trend analysis

Seattle, Washington, US

• Member of F5's Unified Communications and Collaboration Team that is responsible for collaboration solutions architecture and supporting the following tools within F5's service portfolio while adhering to Kanban best.
• L3 Administrator for M365 services/applications within F5 tenant
• License audit/true down automation via Azure Active Directory group membership + PS scripting and scheduled task implementation
• Global SharePoint Administrator for access processes audit and eDiscovery
• Root site security management and subsite creation/audit to ensure a seamless SharePoint collaboration experience for global F5 user base, utilizing ShareGate and ConvergePoint SharePoint integrations for data.
• Technical Writing: Threat Model Analysis for vetting solutions and 3rd party integrations for Collaboration service portfolio

San Jose, CA, US

• Member of eBay's Collaboration Infrastructure Team that is responsible for collaboration solutions architecture and supporting the following tools within eBay's Service Portfolio:Microsoft 365 (formerly Office 365).
• Test/Deploy/Administer global web collaboration suite and messaging service infrastructure for 24x7x365 eCommerce environment
• Exchange Online SME for eBay global projects and initiatives for tools integration and compliance
• Ensure mail integrity utilizing M365 OOB solutions + Cisco Cloud Enterprise Security appliances
• Microsoft 365/Exchange Online Level 3 escalation for L1/L2 operations review and training
• Key liaison for Collaboration systems planning and urgent operations for Global Comms, Legal eDiscovery, and InfoSec Notable Projects as Resource:

Racine, WI, US

• Systems Administrator responsible for daily operational support of on premise Exchange 2010, Lync 2010, and Office 365 issues
• Partnered with Office 365 consultant project team (Avanade) to deliver Exchange 2010 > Exchange Online hybrid migration for mail services
• Global Administrator for Office 365 tenant serving 20K remote mailbox users
• Auditor for Office 365 E4 (deprecated to E3 at this time) licenses
• Federation point of contact for external federation requests

Mississauga, Ontario, CA

• SaaS support for enterprise scale clients utilizing Enterprise Asset Management software for business maintenance operations and financial reporting (Public Transit and Vehicle Rental Vertical)
• Exchange 2003/2007/2010/2013 SMTP server integration QA and SME for client production support partnering with client System Administrators in Dev + Production database environments
• Serve as customer relations contact by proactively identifying client needs and recommending software upgrades/patches to improve user experience and address functionality demands to align with enterprise business.

Seattle, Washington, US

• Systems Administrator for food services/capital investment group handling all Tier 1-2 issues throughout entire IT scope for 14 physical locations across 2 states, including restaurants, retail operations, production.
• Exchange 2007 SME for ~1000 end users, supporting mailbox infrastructure and daily mailflow integrity
• Managed Mitel PBX deployment for ~1000 end users utilizing IP phones integrated with Microsoft Exchange Unified Messaging + Active Sync for mobile availability

Bachelor'S Degree, Management Information Systems

Continuing Education Course, Information Security And Risk Management