Member of Gensler's Cloud Collaboration Team responsible for operational support, systems tuning and configuration, and infrastructure/tools rollout for Microsoft 365 based messaging and collaboration portfolio• 3rd tier escalation for all messaging related issues for global Gensler user base • Liaison for all onboarding, offboarding, 3rd party integration, security detection/mitigation, automation strategies and workflows involving Mail delivery and Data Governance• Incident response management and mitigation for user data compromise, phishing campaigns, DDOS for Gensler global org• Data Governance and Retention for Gensler M365 tenant• Monitor Quarantine and IDS Mail Security platforms for malicious trend analysis

Member of F5's Unified Communications and Collaboration Team that is responsible for collaboration solutions architecture and supporting the following tools within F5's service portfolio while adhering to Kanban best practices of Scrum:M365, Zoom + Zoom Rooms, Crestron Control, Biamp, Digital Signage Solutions, Slack, Google Workspace, Smartsheet, LucidSpark• L3 Administrator for M365 services/applications within F5 tenant • License audit/true down automation via Azure Active Directory group membership + PS scripting and scheduled task implementation• Global SharePoint Administrator for access processes audit and eDiscovery• Root site security management and subsite creation/audit to ensure a seamless SharePoint collaboration experience for global F5 user base, utilizing ShareGate and ConvergePoint SharePoint integrations for data governance and policy retention• Technical Writing: Threat Model Analysis for vetting solutions and 3rd party integrations for Collaboration service portfolio• Project Management: Resource allocation and Sprint Planning for systems infrastructure projects affecting F5 user base

Member of eBay's Collaboration Infrastructure Team that is responsible for collaboration solutions architecture and supporting the following tools within eBay's Service Portfolio:Microsoft 365 (formerly Office 365), Exchange Online, Exchange 2016, SharePoint Online, Trello, Box, GSuite, Cisco Enterprise Security, Slack, Zoom• Test/Deploy/Administer global web collaboration suite and messaging service infrastructure for 24x7x365 eCommerce environment• Exchange Online SME for eBay global projects and initiatives for tools integration and compliance• Ensure mail integrity utilizing M365 OOB solutions + Cisco Cloud Enterprise Security appliances• Microsoft 365/Exchange Online Level 3 escalation for L1/L2 operations review and training• Key liaison for Collaboration systems planning and urgent operations for Global Comms, Legal eDiscovery, and InfoSec Notable Projects as Resource:• Global Data Retention Initiative for GDPR Compliance: GSuite for Business/Microsoft 365/Exchange Online/Security and Compliance Resource responsible for global planning, implementation, and automation for Data Retention strategy partnered with Legal Systems and Global Storage• Legacy Authentication Global Systems Audit: Microsoft 365/Exchange Online endpoint systems testing and design partnered with Global SSO and Global Client Engineering• Mailbox Migration: Part of System Engineering team responsible for Exchange 2010 to Exchange Online hybrid deployment mailbox migration for >20K users and ~90K remote mailboxes • Zoom POC + Global Rollout: Partnered with Media Services/Integrated Workspace Technology team for Conferencing POC and consolidation project for Microsoft 365 mailbox/calendar integration• Slack POC + Migration + Adoption: Organization Administrator partnering with several Organization Administrators globally for POC, Workspace Migration/Consolidation for eBay Grid, and User Experience adoption/training

• Systems Administrator responsible for daily operational support of on premise Exchange 2010, Lync 2010, and Office 365 issues • Partnered with Office 365 consultant project team (Avanade) to deliver Exchange 2010 > Exchange Online hybrid migration for mail services • Global Administrator for Office 365 tenant serving 20K remote mailbox users• Auditor for Office 365 E4 (deprecated to E3 at this time) licenses• Federation point of contact for external federation requests

• SaaS support for enterprise scale clients utilizing Enterprise Asset Management software for business maintenance operations and financial reporting (Public Transit and Vehicle Rental Vertical)• Exchange 2003/2007/2010/2013 SMTP server integration QA and SME for client production support partnering with client System Administrators in Dev + Production database environments• Serve as customer relations contact by proactively identifying client needs and recommending software upgrades/patches to improve user experience and address functionality demands to align with enterprise business requirements

• Systems Administrator for food services/capital investment group handling all Tier 1-2 issues throughout entire IT scope for 14 physical locations across 2 states, including restaurants, retail operations, production facilities, and warehouse sites• Exchange 2007 SME for ~1000 end users, supporting mailbox infrastructure and daily mailflow integrity• Managed Mitel PBX deployment for ~1000 end users utilizing IP phones integrated with Microsoft Exchange Unified Messaging + Active Sync for mobile availability