Trung Pham Email & Phone Number

Folsom, California, United States

Mountain View, California, United States

• API Integration: led the implementation and maintenance of API integration between Salesforce and Arena (QMS and PLM platform), improving data collection and cleaning efficiency by 80%• Dashboard Implementation: developed user-friendly dashboards to visualize complex quality data, meeting stakeholder requirements• Data Manipulation and Visualization: cleaned and analyzed post-market surveillance data, identified trends, and created impactful visualizations for monthly reports to upper management• Quality Assurance and Root Cause Analysis: collaborated with cross-functional teams to implement CAPAs and audits, ensuring compliance with quality standards

Mountain View, California, United States

• Requirement Gathering and Process ImprovementO Installation Material: led a cross-functional team to reduce additional material requests from 120 to 30 per site, saving approximately $90k per installationO RMA: mapped the RMA process, categorized return data, and developed plans to improve flow, reducing cycle timeO Demand forecasting: identified early trends in purchasing and safety stock misses, ensuring procurement of critical components for revenue recognition• Data Analysis: Collected, prepared, and analyzed inventory, logistical, and purchasing data to identify purchasing misses, forecasting errors, and high-demand items• Project Management and Stakeholder Communication: acted as a liaison between business stakeholders and technical teams, ensuring accurate translation of requirements• Procurement: performed purchasing and forecasting duties for all system cables