Stephen Truong, Mmccu Email & Phone Number

Vancouver, Canada Area

● Trusted by management to oversee onboarding, training, and career development of new Financial Serves Representatives● Recognized by upper management for exemplary customer service● Noted top performer for community engagement projects in the Vancouver Westside region● Spearheaded new initiative to share interbranch knowledge and talent assets more effectively

Vancouver, British Columbia, Canada

● Recognized as a quick learner, who was then entrusted to train and onboard new recruits to new computer systems, and re-train older staff members in new protocols● Within a single month of employment, was entrusted of the duties of the Senior Financial Services Representatives, and still execute those roles in addition to Branch Concierge duties.● Identified training and process inefficiencies within the company, created and worked with employees in different roles to find best-fit… Show more ● Recognized as a quick learner, who was then entrusted to train and onboard new recruits to new computer systems, and re-train older staff members in new protocols● Within a single month of employment, was entrusted of the duties of the Senior Financial Services Representatives, and still execute those roles in addition to Branch Concierge duties.● Identified training and process inefficiencies within the company, created and worked with employees in different roles to find best-fit solutions. Show less

Vancouver, Canada Area

● Consistently recognized by upper management for providing exemplary customer services, while maintaining higher-than-average call volume● Received numerous positive client-testimonials for quality service● Surprised upper management by mastering complex employee-onboarding protocols at faster than usual rates.

Vancouver, Canada Area

- Basic troubleshooting of issues with the platform from clients- Assess and troubleshoot client issues via emails and phone calls- Created support tickets for the proper department to provide efficient support- Followed up on emails and tickets to ensure they were completed in a timely manner providing high level of support

Maple Ridge

● Responsible for training and career development of all new company recruits – including several who went on to succeed in upper management positions● Dramatically increased car-rental sales of Maple Ridge branch by 40%● Known and trusted among all employee tiers at Hertz, to provide empathy, encouragement, and educate about positive coping skills● Prevented numerous employees from quitting prematurely due to issues around workplace stress and burnout● Built and maintained… Show more ● Responsible for training and career development of all new company recruits – including several who went on to succeed in upper management positions● Dramatically increased car-rental sales of Maple Ridge branch by 40%● Known and trusted among all employee tiers at Hertz, to provide empathy, encouragement, and educate about positive coping skills● Prevented numerous employees from quitting prematurely due to issues around workplace stress and burnout● Built and maintained business relationships with different bodyshops all throughout Maple Ridge Show less

Masters Of Management, Co-Operatives And Credit Unions

Bachelor Of Business Administration (B.B.A.), Human Resources Management And Services

Bachelor Of Business Administration - Bba, Human Resources