Create a Visio process map of RPIs for current customer support ticket procedures. Communicate order status to partners, consumers, and vendors in a proactive manner. ‎Inform customers and account managers of scheduled and unanticipated disruptions. Discuss customer concerns and questions regularly to all RPI sites, covering RPI-owned and RPI vendors. Consult with partners and customers for Vendor and Product quality. Deliver missing documentation as per requirements. • • Fixed complex… Show more Create a Visio process map of RPIs for current customer support ticket procedures. Communicate order status to partners, consumers, and vendors in a proactive manner. ‎Inform customers and account managers of scheduled and unanticipated disruptions. Discuss customer concerns and questions regularly to all RPI sites, covering RPI-owned and RPI vendors. Consult with partners and customers for Vendor and Product quality. Deliver missing documentation as per requirements. • • Fixed complex defects for specific partners by updating documentation for account management and production.• Championed RPI systems, such as Printflow and UOS, and functionality.• Addressed and resolved issues of customer tickets sent via iSupport, Outlook, Google Docs, and Phone. • Orchestrated weekly meetings to assess trends, defects, and reprints with operations. • Created and delivered customer Priority List to operations supervisor for updates. • Active participation in brainstorming for continuous process improvement. Show less

Oversaw purchase and Sale of Apparel and Fashion as well as Online Web Portals Management. Managed customer grievances for product issues, including defects, missed picks, and short ships. Proposed effective recommendations and attended to styling requests for customers to process sales invoices, daily orders, and special orders. Organized Marketing campaigns for seasonal trending items. Administered bookkeeping, and accounts.• Successfully conducted market research and monitored… Show more Oversaw purchase and Sale of Apparel and Fashion as well as Online Web Portals Management. Managed customer grievances for product issues, including defects, missed picks, and short ships. Proposed effective recommendations and attended to styling requests for customers to process sales invoices, daily orders, and special orders. Organized Marketing campaigns for seasonal trending items. Administered bookkeeping, and accounts.• Successfully conducted market research and monitored competitors’ operations, covering price comparisons.• Effectively maintained client databases for continuous process improvement. • Built and fostered teams, clients, and vendor relationship. Show less

1. Assumed HR executive responsibilities of devising and implementing effective induction programs for all new joiners. Introduced and provided training programs, comprising product training. Planned monthly and annual training schedules.• Exceeded organization’s goals by streamlining back-end operations related to training programs 1 • Led Training Needs Analysis (TNA) and competency mapping across organization in combination with process owners and HOD.

Managed and monitored all HR functions of 45 employees covering leave administration, joining formalities, employee Relation activities, and maintaining employees’ records. Oversaw end-to-end leave administration activities, including handling leave register, covering casual leave, earned leave, sick leave, leave without pay, and compensatory offs. Drafted appointment letters, relief Letters, termination letters, and extension letters for employees.• Ensured privacy and confidentiality in… Show more Managed and monitored all HR functions of 45 employees covering leave administration, joining formalities, employee Relation activities, and maintaining employees’ records. Oversaw end-to-end leave administration activities, including handling leave register, covering casual leave, earned leave, sick leave, leave without pay, and compensatory offs. Drafted appointment letters, relief Letters, termination letters, and extension letters for employees.• Ensured privacy and confidentiality in adherence to legal requirements and company policies and procedures• Uncovered and fixed complex issues to provide top-tier customer services Show less

Administered day-to-day HR operations, such as recruitment, training employees, administering benefits, overseeing disciplinary action, and maintaining HR records. Utilized Internal Databases, Cold Calling, Referrals, and key creative means for Recruitment of Candidate sourcing. Oversaw all aspects of Leave administrative operations. • Streamlined joining and exit formalities, such as issuing offer letters, appointment letters, relieving letters, confirmation letters, extension letters, and… Show more Administered day-to-day HR operations, such as recruitment, training employees, administering benefits, overseeing disciplinary action, and maintaining HR records. Utilized Internal Databases, Cold Calling, Referrals, and key creative means for Recruitment of Candidate sourcing. Oversaw all aspects of Leave administrative operations. • Streamlined joining and exit formalities, such as issuing offer letters, appointment letters, relieving letters, confirmation letters, extension letters, and experience letters.• Improved and strengthened skillsets of employees by delivering extensive training. • Organized induction and orientation events for new employees.• Contributed to yearly performance reviews by analyzing and evaluating procedures. Show less