I am a Service operations leader and Project manager with a proven track record in• Managing service support for a large install base of systems. • Driving and accelerating change using the CAP methodology• Delivering productivity projects to improve company performance and customer experience. Conducting workshops on disruptive costs and suggesting changes in the organisation, improve sustainability.• Managing new product introductions and integration with the install… Show more I am a Service operations leader and Project manager with a proven track record in• Managing service support for a large install base of systems. • Driving and accelerating change using the CAP methodology• Delivering productivity projects to improve company performance and customer experience. Conducting workshops on disruptive costs and suggesting changes in the organisation, improve sustainability.• Managing new product introductions and integration with the install base• Driving national training strategy and workforce planning.• Managing large IT projects from the creation of business case to deployment and training.• Qualified Trainer & Assessor'TASK consultancy and services' is available for short projects/assignments and interim management in your organisation to drive specific objectives and get the results. Show less

Teacher for business studies at TAFE Queensland. - Taught the 'Diploma in Project Management' in Semester 1 2017 at the Mt. Gravatt campus.- Taught ‘Diploma in Project Management’ to the Capitol works team at Solomon Power(Honiara) in term 2 2017.- Business Faculty member at TAFE Southbank campus, teaching Project and Risk management, Sustainability, Managing Operational plans, and Resource management units.

Led the technical operations for GE Healthcare in the Australia & New Zealand region. Managed the delivery of technical services and escalations of all medical Imaging devices to the Australia and New Zealand customers. Key achievements:- Managed ‘New Product introduction’ across the region. Planned service strategy, training, and spare parts to deliver maximum customer satisfaction- Led the deployment of all global recalls for all Imaging systems. - Deployed ‘Customer… Show more Led the technical operations for GE Healthcare in the Australia & New Zealand region. Managed the delivery of technical services and escalations of all medical Imaging devices to the Australia and New Zealand customers. Key achievements:- Managed ‘New Product introduction’ across the region. Planned service strategy, training, and spare parts to deliver maximum customer satisfaction- Led the deployment of all global recalls for all Imaging systems. - Deployed ‘Customer Satisfaction Opportunity (CSO)’ and escalation process within Australia and New Zealand which were linked to the global engineering teams, reducing cycle times on average by 30 days for CSO resolutions and the number of pending escalations by 50%.- Led productivity initiatives and was on target to achieve $1.3 mil in 2015, by driving direct material and direct labour consumption on contracts to reduce waste and ensure operational efficiency.- Introduced and formalised a tools management process (procurement, calibration, and maintenance) which satisfied local governing bodies’ requirements and quality team’s documentation procedures.- Administered Apprentice Program for 15 Apprentices with successful outcomes, leading plans to expand to 20 in the next 2 years. Show less

Reported to Technical Operations Manager and led service operations for X-ray, Ultrasound, Interventional & Surgery segments which included the commercial viability of contract offerings, training and competence of field engineers and customer satisfaction.- Deployed proactive monitoring of Interventional diagnostic and imaging systems ensuring service team had prior knowledge of system performance and could take appropriate actions to prevent failures, resulting in increased systems… Show more Reported to Technical Operations Manager and led service operations for X-ray, Ultrasound, Interventional & Surgery segments which included the commercial viability of contract offerings, training and competence of field engineers and customer satisfaction.- Deployed proactive monitoring of Interventional diagnostic and imaging systems ensuring service team had prior knowledge of system performance and could take appropriate actions to prevent failures, resulting in increased systems uptime and improved customer satisfaction.- Implemented parts 2nd opinion process to control material costs which actively contributed to improving productivity by @ 400k in 2012.- Deployed digital Preventive maintenance record program, moving away from paper format ensuring all records were maintained in a central repository for easy future retrieval while standardizing format across the region for ease of customer access to registration and licenses. Show less

Managed Service Technology programs in Asia and implemented global initiatives to deliver quick, efficient and quality service to customers. Analysed requirements and created business case for programs, and metrics to monitor utilisation and benefits to justify spending.Drove key global programs that helped reduce administrative time, allowing employees to concentrate on value added tasks which improved service cycle time e.g.:- Deployed ‘Field Engineer Mobile Computing’: An… Show more Managed Service Technology programs in Asia and implemented global initiatives to deliver quick, efficient and quality service to customers. Analysed requirements and created business case for programs, and metrics to monitor utilisation and benefits to justify spending.Drove key global programs that helped reduce administrative time, allowing employees to concentrate on value added tasks which improved service cycle time e.g.:- Deployed ‘Field Engineer Mobile Computing’: An Integrated Field Engineer’s service record debriefs with parts ordering, global parts delivery logistics and invoicing to customers across Asia for more than 2,000 Field Engineers and back office personnel. - Deployed ‘iCenter’: A dashboard designed for customers to link into GE Healthcare to monitor and track performance of their assets. - Implemented Integrated Service Desktop (ISD): A web-based tool designed to dial into customer assets and perform diagnostics, monitor systems performance and gather data to maximise the system uptime. These programs allowed a 98% uptime for customers on service contracts. - Deployed a Problem Solution Database (PSD), an online/offline global knowledge database tool, which allowed field engineers to access solutions for systems issues via their laptops. - Increased remote fix capabilities from @10% to @30% over 4 years through implementing both ISD & PSD programs, resulting in incremental savings for GE Healthcare in Asia (@ $1.4 million), due to reduction in labour and travel costs saved on contracts.- Created a dashboard for the service organization to measure and track performance of customer contracts and field engineer performance allowing local service managers to on top of their teams. Show less

The Online Centre for Asia was launched from Brisbane in 2000. • Established and led a team of 4 Engineers from Australia, China and India to provide technical remote support to customers and field engineers.• Launched remote technical services to our customers and regional Field Engineers in the X-ray and Vascular imaging systems. • Created new documents and processes, which guided the regions on how remote services would operate.• Acted as a focal point for customer… Show more The Online Centre for Asia was launched from Brisbane in 2000. • Established and led a team of 4 Engineers from Australia, China and India to provide technical remote support to customers and field engineers.• Launched remote technical services to our customers and regional Field Engineers in the X-ray and Vascular imaging systems. • Created new documents and processes, which guided the regions on how remote services would operate.• Acted as a focal point for customer satisfaction issues and liaised between the field operations and engineering teams. • Initiated quality programs using 6-sigma methodology to improve Asia process and productivity.• Liaised with service operations field team and collaborated with Global Modality Leaders during the new product launch. Show less

Led a team of 5 Technical Field Engineers who successfully resolved customer and system issues. Managed profitability of contracts by managing time, parts and travel costs.

Field Engineer and Project Engineer in Siemen’s Medical Engineering division in Mumbai, India.