Trusha Shah Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Worked as an Application Support Analyst (Salesforce) with ASRC with a part of a team to ensure that I am maximizing efficient and capitalizing on the full features and benefits of the system based on the various internal user group needs. This includes but not limited to data maintenance, data processing (including giving pages and appeals, fundraising and marketing) and reporting as required by programs. Working closely with both Internal stakeholders to understand their needs in order to administrator and enhance the system accordingly, providing necessary training, maximize user adoption, maintaining system and also providing project management support.Skills: - Salesforce Nonprofit Cloud (NPSP), Salesforce Lightning, Automation using Flow, Reports and DashboardsOther application: Conga Compsoer and Trigger, FormAssembly, Cloud4jbuider,Jitterbit Integration,Payment2Us,SMS Magic and Cloudingo and GearsetFundraising Platform: Raisely and Funraisin

Australia

Worked as a independent Salesforce consultant.

Abbotsford, Melbourne

Working as a technical team member for Superpartners, NAB, Tenix, DOJ, ATO and other clients and dealing with their confidential information, my role is keying the data that is not picked up by system when scanned, checking the integrity of data processed by verifying document versus system, calculation of amounts and reporting irregularities to operators and managers. As the data is sensitive it requires, ability to work efficiently and effectively ensuring strict attention to detail and maintaining high accuracy levels.Duties:• Inputing large amount of data into computer databases.• Processing purchase orders, invoices, cheques as well as departmental administration.• Compiling, sorting and verifying the accuracy of data before it entered.• Analysing and interpreting data to pull out key insights and come to conclusions.• Escalating important issues or discrepancies to senior managers.• Transfer information that is on paper to computer files.• Performing other general administrative duties as required by Senior Managers.Key Skills and competences:• Excellent knowledge of excel and other specialist database tools and software

Clayton, Victoria, Australia

St Kilda Mum’s is a non-profit organisation who uses Salesforce CRM platform to manage its inventory and requests from social workers. Also helps configuring, implementing and maintaining Salesforce for another NGO’s.SETTING UP THE SALESFORCE NPSP CRM APPLICATION • Requirement gathering, Create the domain in Salesforce’s Non-Profit Success Pack application • Set up Users and assign access privileges • Map processes to the NPSP and identify changes and enhancements required • Cleanse the contacts data stored in excel and other traditional ways of data storage/maintenance • Load contacts data into the Salesforce CRM system • Maintenance of contacts data on the CRM platform to ensure information is recorded, always updated and accurate • Create modify salesforce objects • Create/modify Page layouts to capture contact information specific to the organisation. • Load volunteer data into the Salesforce NPSP platform from excel and other traditional external systems • Maintenance of volunteer data such as skills, availability and time scheduling on the Salesforce CRM Platform to ensure information is recorded, always updated and accurate • Created modify salesforce objects • Created/modify Page layouts to capture volunteer information.• Identify the various steps involved in volunteer process starting from sign up for the BC program to tracking skills and scheduling time based on skills and availability •Demonstrate the Salesforce CRM application to users and other key staff.•Integrated Mailchimp integration and Raisely Integration and implemented Campaign Management. •Added custom fields, changed domain name, added logo, Letterhead, Email Templates and created process builder for the records. •Design and Maintained Web-to-Lead Contact Us and Volunteer Sign up forms with Client-side JavaScript Scripting and implemented logic to avoid spam leads.

Gujarat, India

Key Responsibilities:• Analysis, Designing, implementing and testing some of the new enhancements from scratch.• Preparing functional specification document for modules that need to be added and/or updated.• Designing the database objects (tables, constraints).• Preparing test scenarios for features involved.• Involved in bug fixing. • Involved in optimization of code.• Training new Team members.• Managing a team of 2 Junior Software Programmers.• Managing client’s 4 sites simultaneously.Technologies Worked On: ASP.Net 2.0(C#), Framework 2.0, Sql Server 2005, and Microsoft Reporting Service, Chart Control, and Console Application.

Gujarat, India

Key Responsibilities:• Responsible for analyzing business requirements, handling project management activities and development of application solution based on client requirements in Microsoft Technology.• As a part of a developments team, I responsible for writing business logic and controller part in project, involved in bug fixing and documentation work to be done. Technologies Worked On: ASP.Net 1.1(C#), Framework 1.1, Sql Server 2000

Master Of Computer Applications - Mca, Information Technology, First

Computers application

High School, First

Bachelor Of Technology - Btech, First

Process Automation Specialist Superbadge