Michal Trusina Email & Phone Number

Košice, Sk

(Managed Storage Operation)

Kosice, Slovakia

Leading the Storage&Backup businesses for German automotive customer.• Leading of all customer service requests, including prioritizations and delegation to assigned staff. • Leading of current ongoing projects, and managing service team members to ensure the team's objectives and sales goals are met.• Handling of customer complaints or concerns with aim to maintain good customer relationship.• Coordination and leading of internal and external vendors.

Leading the Storage and Backup Operations Team supporting two German automotivecustomersResponsibilities:• hiring and building up a new team providing backup services (TSM and Veeam) for automotive sector clients based in Germany and operating globally• knowledge transfer from previous suppliers towards DTIT SK (shadow/share/lead phase) during Transition&Transformation phase• coaching, mentoring and motivation of employees in the managed service project• document… Show more Leading the Storage and Backup Operations Team supporting two German automotivecustomersResponsibilities:• hiring and building up a new team providing backup services (TSM and Veeam) for automotive sector clients based in Germany and operating globally• knowledge transfer from previous suppliers towards DTIT SK (shadow/share/lead phase) during Transition&Transformation phase• coaching, mentoring and motivation of employees in the managed service project• document management (updating technical data and contacts to the current status)• initial setup of the entire reporting process (what, how, when, whom to report)• day-to-day coordination and leadership of the legal team formed by SK and GER colleagues (30+ employees)• collaboration between all subteams of the legal team distributed in SK, GER, HU: service mngrs, process mngrs, frontdesk, DB-subteam, senior engineers and architects, medior and junior colleagues (L1&L2 tasks)• new projects (system migration, patching, life cycle management, etc.)• daily communication with stakeholders on customer side in Germany• escalations and their communication to the team Show less

Kosice, Slovakia

Leading of System Management & Engineering team, supporting GermancustomersProvides leadership and support to whole team and coordinates operationstrategies and activities.Ensures and promotes the development of the area management team/successionplanning through coaching, training, and leadership development.Ensures a strong communications process between all managers and staff withinthe area and across the division.Ensures efficient and economical… Show more Leading of System Management & Engineering team, supporting GermancustomersProvides leadership and support to whole team and coordinates operationstrategies and activities.Ensures and promotes the development of the area management team/successionplanning through coaching, training, and leadership development.Ensures a strong communications process between all managers and staff withinthe area and across the division.Ensures efficient and economical performance in accordance with operatingbudgets, year-end goals and objectives.Stearing of quality for the whole departmentOverall responsibility for Quality activities within department. Dailycommunication and cooperation with quality managers.Monitoring off all necessary metrics and indicators (KPIs, business cases).Ensure that quality strategies and processes are in place.Implements location-specific and area quality goals and action plans in order toachieve quality standards.Leading of automation squad -Scrum MasterLead group of people which are interested in automation of processes.Guides and coaches the Automation Squad on how to use Agile practices andprinciples to deliver high quality products and services to our customers.Responsible for ensuring Scrum is understood and the team adheres to Scrumtheory, practice, and guidelines.Coaches the Automation in self-organization, cross-functional skillset, domainknowledge and communicates effectively.Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, SprintReview, and Sprint Retrospective.Acts as a leader who coaches and supports Agile teams assigned to mainlyBusiness as Usual (BAU). Show less

Bratislava, Slovakia

Midmarket TeamProviding support for 50 medium and large customers in Germany (regionBavaria).Part of the German sales team in Halle/Saale (Germans only).Developing and implementing strategic plans to manage and grow accounts.Understanding client needs and identifying new business opportunities withinyour portfolio.Providing superior customer service and ensuring client satisfaction.Business trips to customers due to building strong, trusting relationships.

Bratislava, Slovakia

Acquisition Team, R&D retention & development teamProviding support for 400-500 small customers in whole Germany.Providing support from Bratislava as a part of a German speaking team composedof Slovak sellers.Informing existing customers of promotions, upgraded product lines, and offers.Providing ongoing account support to existing customers assigned by the salesteam.Conducting sales research and identifying new sales opportunities.Collaborating with the… Show more Acquisition Team, R&D retention & development teamProviding support for 400-500 small customers in whole Germany.Providing support from Bratislava as a part of a German speaking team composedof Slovak sellers.Informing existing customers of promotions, upgraded product lines, and offers.Providing ongoing account support to existing customers assigned by the salesteam.Conducting sales research and identifying new sales opportunities.Collaborating with the sales team to identify new sales leads and develop salesplans. Show less

Bratislava

Tatra banka is the third largest bank in the Slovak banking market. It focuses on innovative solutions and offers a wide range of quality products and services. The role of the financial adviser is an active offer and sale of banking products at the bank branch. Part of the work is a consulting and advisory services in finance, followed by finding a suitable solution for the client.Financial advisor:• Featuring banking products to clients• To advise and help clients use… Show more Tatra banka is the third largest bank in the Slovak banking market. It focuses on innovative solutions and offers a wide range of quality products and services. The role of the financial adviser is an active offer and sale of banking products at the bank branch. Part of the work is a consulting and advisory services in finance, followed by finding a suitable solution for the client.Financial advisor:• Featuring banking products to clients• To advise and help clients use their banking products more effectively• Actively seek new customers and reach potential clients• Build and develop long-term relationships with clients, expand their portfolio of services• Pleasant demeanor and proactive approach to increase the satisfaction of our clients• Conducting business meetings with clients and maintaining long term business relationship Show less