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SCHEDULING APPOINTMENTS FOR COVID-19 VACCINATIONS

Assist with 5G home internet troubleshooting steps; troubleshooting login issues; Registration and navigation details for connecting any device to customer's Verizon internet gateway routers, reciever's, for installing these devices to customer's homes for wireless, Wi-Fi internet access on there devices like, SmartTV's, iPhone/ Android Smartphones; Enable customer's Internet Billing for Managing the Account access for all types of DIY resources for add-on's, pay my bill, view your bill all accessible through My Verizon App to do many things within your Verizon Wireless Network Account; View customers Plan details, order replacement devices, Run My Verizon Diagnostics on problem devices, Delphi health check on all devices that aren't properly working.

Interact professionally with providers and ancillary staff to provide appropriate and timely response to inquiries and concerns regarding provider enrollment File maintenance for Medicaid programs including dental, vision, ambulance, physicians, nurses and all other provider types Process to completion 100 of assigned applications utilizing documented work instructions daily and meet minimum daily quotas Data entry of paper applications with validation of provider submitted enrollment information to insure the enrollment application meets the minimum standards Send out deficiency letters to notify providers of incomplete inaccurate applicationsRevise existing deficiencies based on QA audits Respond to inquiries regarding status of applications receivedResearch and resolve through our work information tools

TECH SUPPORT REPRESENTATIVE

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Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaintsEnsured efficient and accurate entering of all requests into LogistiCare's system as well as documenting complaints and issues while providing superior customer service to membersAssist customers with transportation questions and concerns, schedule, modify and cancel reservations as requested,ensure that all relevant customer information is documented

Communicated with providers in a high-call volume call center setting Verified Medicaid client’s eligibility for coverage for medical, dental, long-term care, and Medicare providersFollowed all HIPAA guidelines and requirements Audited claims documentation to ensure accuracy of service dates for claim purposesDetermined if the member had any insurance coverages and obtained details from the providerExtensive knowledge of Medicaid managed care organizations plans and their phone numbers Provided claims details on how to submit a claim looking at the claims and explaining the status of a claim to the providerResearched the decisions that TMHP has made on a Medicaid claims Provided TMHP claims/appeals and state administrative appeals information and addresses directing providers on the process of new day claims, claim appeals Experienced with timely filing deadlines on claims,  what type of forms applied wto which claims Created a ticket for issues and collected information about the issueDocumenting, data entry and verifying time sensitive provider Medicaid applications  Escalated tickets to tier II and tier III teams when necessary or when provider ask for an escalation

Intake authorization process for mental health services for a member, verifying eligibility and benefit coverage for providers or members themselves, Follow HIPPA guidelines to ensure privacy of all members, corresponding with providers through fax but email, work with with other departments when needed, navigating customers who need assistance with FirstCare website, locating providers for members who need, light phone calls in and outside assistance for inquiries about FirstCare Health Plans.

Fast pace Call Center taking city of Austin residents payments for their utilities.

Technical desktop support for the associates at the Home Depot retail stores, VPN/remote in any device that associates are having difficulties with, troubleshooting pc's, printer's, hand held devices with clearing out their cache and cookies, resetting passwords for outlook email, associates personal login credentials to logging into their own accounts/devices.

FedEx customer service representative tracking packages for customers and troubleshooting with printer's and installing driver's, navigating customers on The FedEx website to create labels, make payments, etc.

Answer phones, file, contact customers whom we have accounts with, such as H.E.B., MY FIT FOODS, UNITED MARKETS SUPER MARKET, to place orders. Enter order invoices in quickbooks system, enter accounts payable information in computer system, process orders and send them through quality control in our warehouse. Accept credit card payments for goods, write receipts for customers who buy our products. Use register to calculate correct fee's and dues.