Travis Wampler, Mis, Ambci, Lss Email & Phone Number

Austin, Texas Metropolitan Area

Responsible for the development of Electronic Arts' global policy on business continuity and resilience planning. Primary responsibilities were focused on inter-departmental risk audits, continuous improvement initiatives, and process mapping to ensure the best-in-class response was in place in the event of a business impacting catastrophe. Daily.

Austin, Texas Area

Primary responsibilities of Continuous Service Improvement, Incident & Problem Management, Service Ops, & Real-Time Management, including:- authoring ITIL-based processes for strategic, operational, and tactical response plans;- continual gap monitoring for improvement planning opportunities; - change management for normal, standard, and emergency change.

Austin, Texas Area

Incident monitoring and tracking through resolution. Including organizational communication of system changes, alerts and incident resolution. Provide various levels of oversight to the EA Technology Teams for full system integration and monitoring pertaining to business tools and game servers. Partner with studios and tool developers to ensure proper.

Austin, Texas Area

Metric (KPI/SLA) tracking, human resource and customer relationship management, as well as, process development and improvement, as pertaining to the customer support model encompassing the various EA Games titles (Battlefield 3, Mass Effect 3, Play4Free, Need For Speed, etc.)

Austin, Texas Area

Writer and editor for various online publications and media outlets.

Austin, Texas

Oversaw the operational and logistical management of Warehouse 23, as well as major convention planning and management. Streamlined processes regarding order fulfillment, shipping logistics, database entry, and inventory management. Documented and improved all restructured processes for an internal wiki. Managed teams to improve workflow discrepancies.

Austin, Texas

Provided exceptional and recognized front line customer support to gamers encountering account and technical difficulties. Supported titles ranging from the award winning StarCraft 2 and World of Warcraft to legacy titles, such as Diablo II and Warcraft III.

Austin, Texas

Managed a team of Tier I, II and III network engineers in the Network Operations Center (NOC). Performed analysis and process flow restructuring for Service Desk (SD) and Incident Management (IM) escalation procedures, as they pertained to our various business partners and clients. Ensured all incoming escalations from partners and clients were handled per.

Austin, Texas

Promoted to fulfill a broad range of legal and business operations in the Texas region, which included licensing and regulation, public relations, HR functions, and marketing/advertising. Performed HR Management and Payroll functions for the Texas division. Oversaw the daily operations of a ten-screen cinema, retail concessions and ticket sales, while.

Pomona, Missouri

Writer and researcher of community comprehensive plans, budget/allocation of grants, and contract administration for regional projects.

Bachelors, Geography / Community And Regional Planning

Activities and Societies: Association of American Geographers (AAG), Golden Key National Honors Society, National Scholars Honor Society.

Masters, Information Systems

Academic Focus – Strategic Planning and Risk Management G.P.A. – 3.93