Todd Wilson, Mpa Email & Phone Number

Santa Clarita, California, United States

Santa Clarita, California, United States

• Initiatives/Projects include:
• Water Meter Advanced Metering Infrastructure adoption/conversion
• Low Income Financial Assistance facilitation and outreach
• Meter Data Management System design, integration and optimization

Santa Clarita, California, United States

Burbank, CA

• Directly responsible for leading Billing and Meter-to-Cash operations, preparing detailed statistics and reports (summarizing customer service activities), problem-solving complex utility commutation system issues.
• Acts a functional leader for Billing and Meter-To-Cash operations, with an emphasis on AMU ands AMR system strategies and field operations.
• Prepares statistics and reports summarizing customer service activities, including system performance issues, staffing metrics, and quality assurance activities.
• Troubleshoots complex utility communication system issues, and works closely with Operational Technology Division and outside vendors to identify, track, and resolve issues.
• Worked with Customer Service Application support team to seamlessly transition utility Customer Service Division between customer information systems, with process including participating in project management teams in.

Burbank, California, United States

• Responsible for assisting Public Information Officer in media and community outreach efforts, editing and coordinating production of city’s monthly newsletter (“BurbankUSA”), writing, directing, editing, and producing.
• Provided the highest levels of support to Public Information Officer on many important initiatives.
• Community outreach efforts encompassed public engagement, publications, and broadcast media.
• Utilized Facebook, Twitter, and other platforms to promote the city’s message and programs.
• Managed city’s website, including user management and training, and collaborated in the development and implementation of content strategy and direction.

• Responsible for providing service and support to municipally-owned utilities, greeting and receiving customers, developing and implementing customer communication strategies for citywide programs, coordinating internal.
• Provided the highest levels of service to utilities, and ensured timely and accurate billing.
• Developed a customer communication strategy for citywide smart-meter deployment information campaign, which included community meetings, website, mailings, and FAQ.
• Coordinated internal education campaign for employees, including department-wide newsletter; trained front-facing employees.
• Played a key role in the development of a new Meter Data Management System, which included vendor selection, design, system integration, testing, and deployment.

Mpa, Public Administration

Ba, Broadcasting