My career has been a journey of serving others, whether in the classroom or in the corporate world, with a consistent thread of bridging technology and human needs. It began with a profound passion for teaching history and a fascination with technology. Early in my teaching career, I played a pivotal role in the Digital High School Grant, merging my love for education with technological advancement, and setting the stage for my future endeavors.In my 15 years as a teacher, I honed skills in guiding underrepresented students, a foundation that proved invaluable when I transitioned to the role of Chief Educational Technology Officer. In this position, I focused on leveraging technology to create equitable educational opportunities. Initiatives like the techEQUITY one-to-one program and enhancing technology access for teachers and students mirrored the core principles of customer service – understanding needs and providing solutions.As an Assistant Superintendent, I applied the same principles of empathy, high expectations, and empowerment that I used in teaching to lead and inspire adults. This transition highlighted the parallel between leading students and adults; both require a blend of guidance, support, and the freedom to explore and grow.Now, as the Global Director of Customer Success at CYPHER Learning, I see a direct correlation between my roles in education and customer service. Establishing the Customer Success department involved understanding diverse needs, developing strategies, and building effective teams - skills deeply rooted in my educational background. My work in implementing a Customer Success platform, facilitating cross-departmental communication, and contributing to revenue growth mirrors my educational approach: focusing on individual needs, fostering communication, and driving success.This journey reflects a consistent theme: whether in a classroom or a corporate environment, the core of my work lies in understanding and meeting the needs of those I serve, be it students or customers, with a relentless drive towards innovative, technology-driven solutions.