Todd Ryckman Email & Phone Number

Santa Barbara, CA, US

Singapore, SG

• Partnered with EDT & Partners, a boutique consulting firm dedicated exclusively to the edtech space, to support their clients in achieving technology goals and optimizing customer success strategies by:
• Collaborating with established and start-up edtech firms on go-to-market strategies and international expansion, including entering the US market.
• Working with school districts and school networks, both in the US and abroad, to identify and implement edtech tools based on specific needs.
• Engaging with a globally distributed team to provide strategic consulting and leverage extensive industry connections.
• Utilizing EDT’s exclusive Advanced Tier Services partnership with AWS to secure funding from Amazon, supporting the growth and development needs of edtech companies.
• Working with the executive leadership teams of some of the largest and most well-established edtech solution providers on growth strategy.

Plano, Texas, US

• As the Global Director of Customer Success at CYPHER Learning, I played a pivotal role in founding, shaping, and directing the Customer Success department. My contributions and roles encompassed:
• Department Creation: I led the effort to establish the Customer Success department from the ground up. This process involved designing systems and workflows, defining job roles, and recruiting a global team of Customer.
• Strategic Leadership: I collaborated closely with senior executives, including the CEO, CRO, and CTO, offering strategic counsel on matters affecting our extensive customer base of over 700 organizations and 1 million.
• Platform Implementation and Adoption: I oversaw the successful deployment of a Customer Success platform, a key initiative aimed at improving our processes and enhancing our ability to monitor, analyze, and meet.
• Cross-Departmental Initiatives: I initiated the formation of Customer Response Teams, aimed at eliminating barriers to interdepartmental communication. These teams were instrumental in providing timely and innovative.

Santa Barbara, CA, US

• Head of education services in all areas of technology related learning initiatives and operations. Responsible for providing vision, leadership, and strategic direction for device deployment and management, teacher.
• Coached and mentored a talented team of employees to be customer focused and equity driven.
• Transformed the district’s technology department of two employees to one of 20+.
• Managed a support team who handled 20,000+ annual support requests while maintaining a 99% “completely satisfied” rating.
• Used Scrum methodology to lead agile development teams.
• Deployed and managed 15,000+ mobile devices and 1,500+ computers.

Santa Barbara, CA, US

Responsible for the development of a district wide technology plan as well as the development of policies and guidelines regarding the use and procurement of technology. Managed all aspects of educational technology including network infrastructure and professional development for teachers and staff.

Santa Barbara, CA, US

• Classroom Social Science Teacher – World History, Social Dialogues, AVID
• UCSB Cooperating Teacher – Student Teacher Trainer
• Teacher Induction Program Support Provider – Beginning Teacher Mentoring
• Peer Assistance and Review Consulting Teacher – Struggling Teacher Support
• Leadership Advisor
• Interim Assistant Principal

Santa Barbara, CA, US

Responsible for technology planning, ordering, teacher training, and maintenance of all campus technology.

Bachelor Of Arts (B.A.), History And Political Scince

Single Subject Teaching Credential, Secondary Education And Teaching