Chief Information Officer and Chief Operations Officer with 10+ years of experience leading cross-functional teams to deliver exceptional client-tailored solutions that drive business growth and efficiency across diverse industries. Strategic IT leader developing and executing project plans that align with organizational objectives and enhance operational performance.CORE COMPETENCIES: Program & Project Management, PMBOK, Strategic Planning & Execution, Project Planning & Delivery, Budgeting, Procurement, Requirements Analysis, Stakeholder Communication, Cross-functional Team Leadership, Vendor Management, Business Process Improvement, Cost Reduction, Customer Service, Conflict Resolution, Agile & Waterfall, Scrum/Kanban, Lean Six Sigma, Critical Path Method (CPM), Root Cause Analysis, Change Management, Information Technology, E-commerce Operations, Digital Marketing, SDLC, ERP, CRM, API, SEO, AWS, SQL, HTML/CSS, GitHub, JIRA, Trello, Asana, Basecamp, Slack, ExcelKEY ACCOMPLISHMENTS:• Spearheaded the implementation of customer relationship management (CRM) and enterprise resource planning (ERP) systems by leveraging rigorous vendor evaluation and negotiations, while saving 65% of the initially estimated cost.• Created the entire IT organization within the company by recruiting and retaining the right talent, resulting in 60% of hourly cost savings.• Guided the implementation of Agile methodology, including software development life cycle (SDLC) with sprint planning, retrospectives, quality control, and performance tracking.• Achieved a smooth run of deliveries along with increased customer satisfaction, and a projected annual cost reduction of $80K due to saving 1 hour of drivers’ daily on-duty time. • Eliminated non-value tasks using performance metrics, root cause analysis and retrospectives, resulting in a 26% increase in velocity.• Drove workflow optimization by hiring the right technical talent, resulting in a 34% monthly cost reduction.