Phil Walker Email & Phone Number

Toronto, Ontario, Canada

∙ Lead the 2022, 2023 and 2024 Annual Service Budgets, each encompassing approx. 10M hours of service. ∙ Transit planner for Wilson bus division, encompassing approx. 30 routes.∙ Tracked service hours, vehicle requirements, construction project timelines and workforce requirements for all transit modes.∙ Process development and technical documentation creation related to the complex service budget and budget tracking processes. ∙ Implemented team project management software for more accurate task and deadline tracking.

Toronto, Canada Area

∙ Provide the most accurate and up-to-date schedule information to TTC passengers through online trip-planning applications∙ Work alongside schedulers and transit planners to create a transit schedule that adapts to the changing needs of the city∙ Maintain GIS data for all surface stops and geo-coding new stop locations ∙ Maintain the TTC's in-house stop and route database application (TRIPS)∙ Act as a scheduling SME for the implementation of a new stop announcement system and as a Trapeze FX/INFO SME.∙ Respond to scheduling information customer requests/complaints on behalf of the scheduling team.

Mississauga, Ontario

∙ Consulting for transit agencies to ensure they get exactly what they need to meet their operational goals through research, interviews and understanding of union contracts.∙ Responsible for the testing, configuration and training for all transit operations mgmt software. ∙ Create training documentation/tools (written instructional guides, training videos, handouts, presentations) and lead training seminars for new users.∙ Interfacing with payroll and financial planning tools like SAP, ADP, Great Plains, etc.∙ Query RDBMS to troubleshoot and investigate and solve customer issues during implementation.

Toronto, Canada Area

Technical Support Specialist∙ Responsible for assisting over 30 transit agencies, encompassing over 4000 system-equipped vehicles across North America. ∙ Assist clients in all hardware components troubleshooting as well as a web-based GIS system for transportation route planning, reporting, vehicle/passenger analytics and CAD/AVL.Client Management ∙ Assisted in deploying a pilot program for an infotainment solution, finding and building marketing partnerships with local businesses, universities and government groups.Other related tasks∙ Product/industry research∙ On-site hardware installation ∙ Technical report writing (training and internal instructional guides)

Bachelor Of Arts (B.A.), Geography & Environment

Focused in city planning

Post-Graduate Certificate, Applied Digital Geography & Geographic Information Systems

Course Series, Hadoop, Python, And Tableau Big Data Tools

Course Completed: - Introduction to Programming in Python

Professional Development Certificate, Project Management

Courses completed: Fundamentals of Project Management

Professional Development Certificate, Introduction To Databases

Courses Completed: Introduction to Database Development Introduction to SQL