As Kinshasa Customer Manager at SEGUCE RDC (Bureau Veritas branch), I have several missions to achieve including:* Managing a passionate team in charge of supporting on daily basis thousands of National Single Window platform users via a call center and physical interactions: an high quality user support service and a better customer care are our credo.* Liaise and maintain a good relationship with all public and private stakeholders in DRC foreign trade sector.* Implement, train and make sure that new import-export paperless processes set are respected by all stakeholders.

As Documentation Officer at CONNEX AFRICA, DRC Niledutch Agent, my mission was essentially to make sure that cargo and fret manifests are well managed and shared in due time to public authorities before vessel's arrival or sailing. Managing customers queries was also part of my daily duties