As a Lead Product Consultant, I transform over a decade of IT and digital transformation expertise into groundbreaking customer experience solutions, specializing in troubleshooting and legacy platform migration. With CSPO and SAFe®6 certifications in my toolkit, I utilize agile methodologies and innovative web applications to breathe life into visionary product ideas, translating them into actionable plans for our development team.My niche lies in the intricate world of card and payment processing, particularly within the US banking sector. My journey has taken me across the globe, delivering successful projects in Singapore, the Philippines, and Australia, where I’ve excelled in areas like ATM switching and advanced fraud detection.Fueled by a passion for mentoring emerging talent, I strive to elevate skills and foster growth within the IT industry. My mission is to design and deliver products that not only enhance the customer journey but also set new standards for satisfaction and excellence.