Ts. Bexter Lim Email & Phone Number

* Led and executed a comprehensive digital transformation strategy, fostering a culture of innovation, enhancing operational efficiency, and leveraging advanced technologies to drive measurable business value.* Spearheaded cross-functional digital initiatives, collaborating with leadership and teams across all functions to align projects with business goals, build digital capabilities, and ensure effective use of data analytics. Established key metrics and analytics frameworks to measure impact, enabling data-driven decision-making across the SID.* Drove continuous improvement through advanced digital capabilities, including in-house remote server (Cloud) infrastructure, cybersecurity, automation, and data analytics, A.I ensuring SID remains competitive and agile in a fast-paced digital landscape.* Built strategic external relationships while balancing vendor management, focusing on reducing vendor lock-in and dependency. Developed sustainable, in-house solutions to guarantee data privacy and ensure proprietary ownership of core assets, empowering the business with full control over its digital ecosystem.* Nurtured in-house talent by identifying and developing high-potential team members, fostering skills in emerging technologies, and creating a resilient, innovative IT team that champions long-term growth and internal expertise.* Enhanced cybersecurity and compliance to safeguard digital infrastructure, implementing industry-standard protocols to maintain customer trust, manage risk, and protect digital assets.* Acted as a key advisor to executive leadership, offering insights into technology trends, risks, and opportunities that inform overall business strategy, advancing the organization’s digital agenda and positioning it for success in a digital-first world.

Selangor, Malaysia

In my role as Group Head of Information Technology at a Mpire Auto group, which involves both private and commercial vehicle sectors, I set up the Information Technology department and infrastructure from scratch. I effectively managed a diverse IT team, overseeing everything from network infrastructure to software development and data analysis.I pioneered initiatives in telematics and connected vehicle technologies, enhancing our product offerings and customer experience. My focus on data-driven decision-making significantly improved our manufacturing operations, inventory management, and supply chain logistics.I led the implementation of cybersecurity protocols, protecting sensitive design and customer data. Moreover, I spearheaded the integration of AI and machine learning in our production lines and quality control processes, driving efficiency, and reducing costs. My role required constant collaboration with engineering, manufacturing, and sales teams to ensure our IT strategies aligned with overall business goals.

Petaling Jaya, Selangor, Malaysia

As the Head of Information Technology at a publicly listed company in Malaysia which is a leading kitchen cabinet and home renovation & interior design company, I was responsible for aligning IT strategy with business objectives, transforming technology into a business enabler.I successfully led the digital transformation of our design process, introducing cutting-edge technologies like 3D modeling and VR walkthroughs, which significantly improved customer engagement and satisfaction. I also revamped our project management systems, enabling streamlined coordination between design, production, and installation teams.Under my leadership, we implemented robust cybersecurity measures, safeguarding our designs and customer information. Furthermore, I drove the automation of our supply chain and inventory management, leading to cost savings and increased operational efficiency. My role necessitated consistent communication with all stakeholders, from design teams to customers, ensuring our IT initiatives always met business needs and expectations.

Selangor, Malaysia

In my role as a freelance IT Consultant, I led and oversaw the optimization and enhancement of the Loan Approval Tracking System for a major financial institution. My core responsibility was to ensure the system's efficiency and accuracy, thereby reducing approval times and increasing customer satisfaction.I represented the IT department during the research and planning phases, contributing my technical expertise to discussions and decision-making processes. I collaborated closely with project managers, and the heads of the sales, operations, and finance departments, effectively communicating the IT department's findings on the feasibility of system enhancements.A significant achievement was managing the smooth transition for all stakeholders during the system's installation and transition period. I developed comprehensive training materials and conducted workshops to ease the change management process, ensuring all users were comfortable with the new system. By maintaining open lines of communication, I was able to address any concerns promptly, ensuring minimal disruption to our daily operations.My work as a freelance IT consultant for Proton Commerce not only improved the efficiency of the loan approval process but also increased inter-departmental collaboration, demonstrating the value of IT in enhancing business operations and customer service.

As the Information Technology Manager for a public listed company distributing renowned electronic consumer goods brands like Sony, Canon, and Brother in Malaysia, I led a multifaceted team in managing our vast IT infrastructure.Given the company's focus on high-demand consumer electronics, my primary responsibility was to ensure the seamless functioning of our digital distribution channels. I spearheaded the modernization of our e-commerce platforms and customer relationship management (CRM) systems, providing a superior online shopping experience for our customers and enhancing our brand's digital presence.I was instrumental in implementing real-time inventory management systems, ensuring efficient stock management across different brands and product lines. Additionally, I drove the adoption of AI and data analytics tools to gain consumer insights and predict market trends, enabling informed strategic decisions.My team and I developed and maintained robust cybersecurity measures, safeguarding sensitive company and customer data. I also played a key role in managing IT risks, ensuring regulatory compliance, and promoting IT best practices across all levels of the organization. My role required constant coordination with internal stakeholders and external partners, such as brand representatives and suppliers, to ensure alignment between IT initiatives and business strategies.

Petaling, Selangor, Malaysia

As the Technical Support Manager for Frontwave, a premier software provider specializing in Optical POS solutions for optical shops, hospitals, and clinics across Malaysia and Singapore, I led a team dedicated to providing exceptional application and hardware support.My role entailed ensuring optimal performance of our specialized POS software, as well as supporting associated hardware. With our clientele spanning from small-scale optical shops to large healthcare institutions, we had to cater to a wide array of technical needs and settings.Under my stewardship, we embraced a proactive support strategy, promptly addressing issues to minimize system downtime. I also implemented an analytical approach to support requests, tracking and examining recurring issues to inform improvements in our products and services.I cultivated strong relationships with our sales and development teams to align our support efforts with the company's broader objectives. In addition, I represented Frontwave at industry events, demonstrating our commitment to customer service and technical excellence in the specialized field of optical POS solutions.

Malaysia

Before my promotion to Technical Support Manager at Frontwave, I served as a Technical Support Executive for a year. During this time, I was responsible for providing first-line support for our Optical POS solutions to a diverse range of clients, including optical shops, hospitals, and clinics across Malaysia and Singapore.As a key contact point for customers facing technical issues, I was tasked with diagnosing and resolving software and hardware problems, ensuring minimal disruption to their business operations. In addition, I assisted in system upgrades and installations, helping our clients leverage the full potential of our software.I also worked closely with the development team, providing feedback on user experiences and system bugs, which contributed to the ongoing improvement of our software solutions.This role required strong problem-solving skills, a deep understanding of our product suite, and excellent communication abilities. My experience as a Technical Support Executive not only honed these skills but also provided a solid foundation for my subsequent promotion to Technical Support Manager.

Malaysia

As a Marketing Researcher at The Nielsen Company, a global leader in market research, I played a pivotal role in providing insights and data-driven solutions to our clients. My work spanned across various industries, helping businesses understand their market landscape, consumer behavior, and competitive positioning.My primary responsibilities included designing research methodologies, conducting primary and secondary research, and analyzing large sets of data. I used a range of statistical techniques and advanced analytics tools to unearth meaningful insights from the data, which helped our clients make informed strategic decisions.Beyond analysis, I created comprehensive and visually engaging reports, effectively communicating complex data in a clear and concise manner. I also presented these findings to clients, providing actionable recommendations tailored to their specific business needs and objectives.Working at The Nielsen Company allowed me to develop a strong understanding of market trends, consumer behavior, and the dynamics of various industries. My role required a blend of analytical thinking, creativity, and excellent communication skills.

In my role as a Sub-Con Senior Multi-skill Technician at Sarawak General hospital, a government hospital, I was involved in a wide range of facility management tasks, ensuring the smooth operation of the hospital's infrastructure and equipment. My responsibilities spanned the entire hospital, from patient care equipment to IT systems, telephony, paging, and elevator systems.I was responsible for the maintenance, testing, and commissioning of various types of equipment, including medical devices, hospital beds, and other patient care amenities. This required me to have a comprehensive understanding of the operation and maintenance of highly specialized equipment.In addition, I managed the IT and telecommunication systems of the hospital, resolving any technical issues and ensuring the continual availability of these critical services. I also oversaw the functioning of the hospital's paging and lift systems, promptly addressing any issues to ensure optimal patient care and staff efficiency.This role demanded a unique blend of technical skills, problem-solving abilities, and a thorough understanding of hospital operations. My experience as a Senior Multi-skill Technician has given me a broad perspective on the critical role of technical services in healthcare settings.

Bachelor'S Degree, Information Technology, 3.64 Cgpa

Advanced Diploma, Computer Studies, A

Activities and Societies: Student club committee memberFinal Grade Point Average = 3.58 | Pass with Distinction

Spm/Gce-O, Information Technology

Activities and Societies: 1) School Prefect. 2) Police Cadet. 3) 2002 CompuQuiz competition. 4) 2003 3 days Health Camp by the Ministry.

Master Of Information Technology, Science And Technology