Ts. Mohammad Izzat Sharipuddin Email & Phone Number

• Operating as the lead point of contact for any and all operation matters specific to assigned B2B customers• Assist with challenging client requests or issue which related to operation matters and take charge of customer’s escalations as needed• Ensure the timely and successful delivery of Service Order & solutions according to customer needs and objectives• Perform network review, audit and incident analysis and works with Planning and Operation Technical team to find a solution for service improvement plan• Coordinate Service Improvement plan with internal team and customers• Coordinate preventive maintenance, failover test or customer DC housekeeping to ensure service stability• Provide service performance review & SLA report submission to customers in a timely manner

• Subject Matter Expert (SME) on Managed Network Services, Managed Smart Services, Data Center/Cloud Services & System Integration (SI), in accordance to TM offering• Act as a Single Point of Contact (SPOC) or Technical Ambassador on service assurance/ improvement matters related to TM services (Client/Service Delivery Management)• Manage change request from the customers for TM services and coordinate technical meetings with back end technical experts to resolve customers’ issues• Conduct Business Intelligence activities while servicing the customers to look for potential sales or up selling of TM products & services as well as ICT services (Developing new business opportunities)• Widely and deeply knowledgeable in all aspects of ITIL management and coordination (in accordance to latest ITIL version 4 standard)

Reporting to Manager Converge Service Fulfilment to support End-to-End WiFi Services Fulfillment & HoTES Services [Expert in TMWiFi Fulfillment Services).Responsibility:• Fulfillment of Corporate TMWiFi VAS, Backhaul, and Enterprise & Wholesale WiFi Service Provisioning• Provide Consultation & Expert Inputs with Respect to Fulfillment of E2E WiFi Services• Plan, implement, provision and E2E testing of endorsed network design for Hotel Entertainment Solution (consists of WiFi, IPTV and Connectivity solutions)• As Main Developer to develop & establish Digital Master List (Online Dashboard) for WiFi Services (Part Time Web Developer as part of self-upskilling progress)

Reporting to Manager Service Design Transformation, but was assigned by Management once again to assist HNP team which responsible to fulfill Layer 2 & 3 Hotel Entertainment Solution (Core Connectivity) to customer.Responsibility:• Involve in Hotel Entertainment Solution (Hospitality Services) Product & Service Improvement• Plan, implement, provision and E2E testing of endorsed network design for Hotel Entertainment Solution• To impart support and consultation on TM’s variegated network for Hotel Entertainment Solution to LOBs and Wholesale. This includes coordination and successful interworking of new TM network with customer equipment in order to ensure timely service delivery as per RFS

Assisting IPCORE IPVPN Migration team which responsible to manage and execute timely migration of services from Legacy (CISCO) to the TM One (IP Core) platform in accordance to the RFS dates set by the migration taskforce.Responsibility:• To successfully migrate and verify migrated services within the timeframe allocated for the activities• To troubleshoot service migration problems without causing major service disruption• To ensure migration strategy is seamless, minimizing the cost and fully utilizing TM’s network