Troy Schneider Email & Phone Number

Nashville, Tennessee, United States

- Maintain accountability of 145 vehicles and over 9000 pieces of equipment with anapproximate valuation of $18 million.- Advise the Battalion Commander (O5, Lieutenant Colonel) on logistical sticking points,maintenance of property book assignments, and compliance through quarterly andannual inspections.- Contribute to the development of a comprehensive.

Fort Lee, Virginia, United States

United States

- Performed with a highly motivated team of software developers and clinical healthcare professionals in designing modernized clinical workflow systems, generating highly organized system design prototypes conveying the vision of current and prospective development endeavors.- Developed final UI designs for a full-scale web application and three full-scale.

San Juan Capistrano, California, United States

• Supervise a team of 10 customer support agents in their daily performance and development. Manage department operations including timely resolution of over 500 customer & technical support tickets.
• Moderate customer interactions for legal compliance and collect invaluable platform performance data for further development.
• Researched and selected primary customer service platform for the next generation of Legacy Arcade product segments and lead account management and customer identity verification.
• Reduced customer transaction fulfillment time substantially and established a closer relationship with clients through integrated support options.
• Developed customer experience analytics through the collection and processing of customer service data, ensuring valuable user metrics are used to enhance and drive proactive development decisions. This initiated the.
• Established employee recognition programs to evaluate staff performance and enhance customer experience. This provided valuable insight for department supervisors and C-Suite leadership, facilitating top-level business.

- Worked directly with the battalion maintenance warrant officers and shop non-commissioned officers to ensure all maintenance personnel are trained properly andestablish maintenance priorities to meet the commander’s intent. Responsible for theoverall combat readiness of unit equipment, contributing to a 5% increase in overall unitcombat readiness..

- Successfully took leadership of a platoon consisting of 28 soldiers for 15 months prior tothe Basic Officer Leader’s Course. This involved being directly responsible for thesoldier’s well-being, professional development, and training proficiency in their militaryoccupational specialty (MOS).- Developed and executed courses of action for multiple training.

Fort Lee, Virginia, United States

Bachelor'S Degree, Allied Health

Military Logistics Officer Course, Logistics, Materials, And Supply Chain Management

Us Army Officer Training Corp Commission

Along with my degree in Allied Health, I performed in the Army ROTC program and commissioned in May of 2019. This involved extensive.

High School Diploma