- Maintain accountability of 145 vehicles and over 9000 pieces of equipment with anapproximate valuation of $18 million.- Advise the Battalion Commander (O5, Lieutenant Colonel) on logistical sticking points,maintenance of property book assignments, and compliance through quarterly andannual inspections.- Contribute to the development of a comprehensive, Microsoft Excel based property bookdashboard capable of directly interpreting brigade sized Equipment Status Reports(ESR) exported from Global Combat Support System – Army (GCSS-A). In addition,coordinated GCSS-A personnel to track and inventory parts required for projectedlogistical support.

- Performed with a highly motivated team of software developers and clinical healthcare professionals in designing modernized clinical workflow systems, generating highly organized system design prototypes conveying the vision of current and prospective development endeavors.- Developed final UI designs for a full-scale web application and three full-scale websites using Figma, Adobe Creative Suite, HTML, and CSS.- Strategized alongside C-Suite leadership in product UX development through design consultation and implementation of customer driven accessibility.- Assisted in foundation development for corporate scalability and operational proficiency by generating company-wide standard operating procedures and facilitating a culture of goal-oriented collaboration.

• Supervise a team of 10 customer support agents in their daily performance and development. Manage department operations including timely resolution of over 500 customer & technical support tickets. • Moderate customer interactions for legal compliance and collect invaluable platform performance data for further development. • Researched and selected primary customer service platform for the next generation of Legacy Arcade product segments and lead account management and customer identity verification.• Reduced customer transaction fulfillment time substantially and established a closer relationship with clients through integrated support options.• Developed customer experience analytics through the collection and processing of customer service data, ensuring valuable user metrics are used to enhance and drive proactive development decisions. This initiated the analysis of over 11,000 customer chat interactions, creating criteria for future UI/UX optimization.• Established employee recognition programs to evaluate staff performance and enhance customer experience. This provided valuable insight for department supervisors and C-Suite leadership, facilitating top-level business strategy and performance metrics.

- Worked directly with the battalion maintenance warrant officers and shop non-commissioned officers to ensure all maintenance personnel are trained properly andestablish maintenance priorities to meet the commander’s intent. Responsible for theoverall combat readiness of unit equipment, contributing to a 5% increase in overall unitcombat readiness.- Fulfilled this role simultaneously while serving as the maintenance control platoon leader.

- Successfully took leadership of a platoon consisting of 28 soldiers for 15 months prior tothe Basic Officer Leader’s Course. This involved being directly responsible for thesoldier’s well-being, professional development, and training proficiency in their militaryoccupational specialty (MOS).- Developed and executed courses of action for multiple training events includingIndividual Weapons Qualifications range operations, cross-training with collaborativeunits, and team building exercises.