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Ts. Subatra Veeriah is listed as Technical Content Manager at ServiceRocket at ServiceRocket, a company with 224 employees, based in Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Ts. Subatra Veeriah.
Ts. Subatra Veeriah previously worked as Technical Content Manager at Servicerocket and Senior Application Support Engineer at Servicerocket. Ts. Subatra Veeriah holds Master’S Degree, Knowledge Management With Multimedia, 3.96/4 from Multimedia University.
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Technical Content Manager at Service Rocket with a passion for knowledge management and over two decades of IT experience. Leveraging extensive expertise in IT/Telco, OSS, and Billing, I oversee the creation, curation, and dissemination of high-quality technical documentation and content. I ensure that all materials are accurate, accessible, and user-centric by creating instructional videos, demos, and presentations to effectively convey complex technical concepts. I collaborate with cross-functional teams to align content with business goals, enhance customer engagement, implement content strategies, optimize for SEO, and maintain a comprehensive knowledge base.Key Skills• Technical Content Management: Overseeing the creation, curation, and dissemination of high-quality technical documentation and content. Creating instructional videos, demos, and presentations to convey complex technical concepts. Implementing content strategies, optimizing for SEO, and maintaining a comprehensive knowledge base.• Technical Support: Senior Technical Support Engineer for Jira and Confluence Cloud.• Knowledge Management: Masters in Knowledge Management from MMU, specializing in KCS (Knowledge Centered Support) and self-assist initiatives.• Team Leadership: Successful mentor and skill developer for both support and technical content focus engineers. Focusing on customer success and innovative knowledge-sharing.• Service Rocket: Embracing company values and leadership to grow in content management.• IBM Experience: Former Staff Software Engineer at IBM Malaysia, providing Level 2 Support for ITSM IBM Middleware, including TIP, DASH, and ITNCM.
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Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
Key Achievements- Service Rocket Values: Excelled in embracing values, spirit, and leadership, focusing on growth as a Senior Technical Support Engineer for Jira and Confluence Cloud.- Training & Onboarding: Trained and onboarded up to five engineers, transforming them into proficient technical content writers.- Video Creation: Collaborated with the.
Kuala Lumpur, Malaysia
Key Achievements- Mentorship & Onboarding: Successfully mentored and skilled up multiple support engineers, ensuring team focus on customer success.- Identity Platform: Key contributor to the implementation and growth of the Identity Platform on Atlassian Jira/Confluence Cloud since 2018.- Hiring: Played a pivotal role in hiring for both cultural and.
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
Senior System Analyst overseeing part of the Kenan billing system OSS online provisioning. Effectively used both Unix Scripting and Database SQL/PL-SQL skills to automate provisioning workflows. Partnered with vendors to create SMS-based monitoring for incidents. Previously was a System Analyst managing part of the BSCS billing system RIH, which handles.
Lecturer In Charge of Computer Information Systems (Certificate Level)
Other employees you can reach at servicerocket.com. View company contacts for 224 employees →
Adam May
Colleague at Servicerocket
Belmont, California, United States, United States
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DT
Daniil Tang
Colleague at Servicerocket
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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EC
Eugene Chiang
Colleague at Servicerocket
Kuching, Sarawak, Malaysia, Malaysia
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SG
Samuel Gatica
Colleague at Servicerocket
Concepcion, Biobío Region, Chile, Chile
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CM
Cristobal Maulén
Colleague at Servicerocket
Chile, Chile
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NY
Nur Yasmeen Che Muslim
Colleague at Servicerocket
Malaysia, Malaysia
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DG
Diego Galleguillos Velasco
Colleague at Servicerocket
Santiago, Santiago Metropolitan Region, Chile, Chile
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HA
Hacel A.
Colleague at Servicerocket
Bulacan, Central Luzon, Philippines, Philippines
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AQ
Alexandra Quintero
Colleague at Servicerocket
Seaside, California, United States, United States
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MA
Muhammad Azhari
Colleague at Servicerocket
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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We discovered both explicit and systematic management of vital knowledge and a thorough hands-on exposure to Knowledge Management.
Exposure and Training Includes : o Software Engineering o Mobile Telephony o Computer Architecture o Communication Systems Theories o.
Quick answers generated from the profile data available on this page.
Ts. Subatra Veeriah works for ServiceRocket.
Ts. Subatra Veeriah is listed as Technical Content Manager at ServiceRocket at ServiceRocket.
Ts. Subatra Veeriah is based in Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia while working with ServiceRocket.
Ts. Subatra Veeriah has worked for Servicerocket, Ibm Tivoli Software, Celcom, and Olympia Business School.
Ts. Subatra Veeriah's colleagues at ServiceRocket include Adam May, Daniil Tang, Eugene Chiang, Samuel Gatica, and Cristobal Maulén.
You can use AeroLeads to view verified contact signals for Ts. Subatra Veeriah at ServiceRocket, including work email, phone, and LinkedIn data when available.
Ts. Subatra Veeriah holds Master’S Degree, Knowledge Management With Multimedia, 3.96/4 from Multimedia University.
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