I have over a decade of customer service and clerical experience. Upon graduating from Fayetteville State University I began working in the call-centers. While working at both Convergys and Alorica, I was promoted to leadership and managerial roles shortly after hire and the probationary period ended; I was personally selected to be apart of Leadership Symposiums and Seminars. I have a great deal of experience in handling confidential information and data. I have gained skills and knowledge to effectively and efficiently perform in customer service and administrative roles. Being attentive, empathetic, and willing to help are just a few skills that are viable to me being able to successfully execute and perform the necessary duties. I learn extremely fast, so I enjoy being challenged. Last but certainly not least, I have the ability to effectively communicate, in written and verbal form. With the qualities mentioned plus my dedication, I most certainly am a great candidate to secure your available position!