Tsafiq Samuels Email & Phone Number

As a case manager at Choice Home Warranty, I Communicate with customers and assist them with understanding the outcome of their claim, I review and analyze claims with customers to ensure the determination is accurate, approve or deny appeals based on policy guidelines

Hollywood, Florida, United States

I began working at FHIA in 2019 receiving inbound calls from customers and lead generators in the company collecting data for their in home appointment, I then was promoted to the dispatch team where I organized and prioritized the schedule to ensure that high priority appointments were handled promptly and efficiently. I worked closely with sales reps using a desk phone to make sure calls are dispatched in a timely manner. Later I was then moved to the permitting department where I Completed building permit applications based on installation and service schedule , Coordinated and oversaw final inspections for all permits, Escalated internally any failed inspections

Ft.Lauderdale, Fl

As a lead supervisor, I Transported agents in shuttle van from one location to the next, communicated with dispatch as to which task each should get, organized and drove different make & model rental cars, instructed agents on which vehicle to take and where to park it, filled up gas in vehicles that were low on gas, moved rental cars to its correct location if agent put it in the wrong place, made sure that each agent was comfortable and had the correct task