Theresa Aleguas Fields, Mba Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Infrastructure Support of hybrid automation and cloud tools for hybrid public sector utility.Responsible for management of one or more teams made up of employee, contract and consulting resources. This includes responsibility for resource management, staff augmentation, vendor relationships and contract management. The manager ensures there is adequate support for all assigned IS applications (including mission-critical applications) for both day-to-day operations and on-call support. This includes tool sets both internal and customer facing as assigned to the team.Provides thought leadership to take the cloud driven concepts such as DevOps and continuous integration/continuous deployment; the integration of automation technology to deliver software which may include mobile solutions, hybrid, cloud & AI solutions that provide business value across the Enterprise. Creates an innovation lane for information technology. Ensure employee engagement in the innovation process through delivery and administering training platforms and rotational opportunities for staff to upskill and utilize existing and new technology & tools through projects and opportunities identified. This will mature into the goal of delivering high quality proof-of-concepts, prototypes, pilots of emerging technologies and operationalizing all such technologies.

Orlando, Florida Area

Automation, Innovation & Technology ManagerInterim Data Analytics ManagerManages the teams responsible for supporting a technology portfolio of automation & innovation tools so as to complement and accelerate digitization and business transformation. Identifies, optimizes and innovates appropriate system solutions that support OUC’s business processes, estimating costs & timelines, and the subsequent oversight of projects that implement or enhance these solutions.

Responsible for management of Network/Security Operations center(s) support functions to ensure the integrity of all Production, Development and Test environments along with production batch schedule. Ensure the daily processing of business financials including billing, vendor payments, collections, meter reads along with Geographic Information Systems(GIS), Outage Management Systems (OMS) and Enterprise 1(E1) integrations are completed to negotiated customer service level agreements (sla’s).This included monitoring the reliability of OUC's computer systems in order to provide predictable performance and availability of vital systems. Ensure that the IT infrastructure and applications were highly available and reliable for internal and external customers of the Commission. Responsible for staffing including hiring, development and training, budget management, strategic planning and administration as required for Network/Security operations team on a 24/7x365 schedule.Partner with business units to optimize utilization of existing applications, contribute to the development of business cases for enhancing, upgrading and/or replacing existing applications and generally implementing best practice methodologies for maintaining existing software and infrastructure

Orlando, Florida Area

Direct and coordinate network and computerized management information systems staff.Oversee staff providing 7x24x365 operations support, budget preparation along with performance reviews and schedules for operators.Coordinate with other technical and client departments to ensure the timely and accurate processing of daily/weekly/monthly reports for the commission. Create/revise/enhance existing technical and user documentation.Setup of technical tools, procedures, schedules for management of data center programs, scripts and batch systems. Utilize automated scheduling software to run scheduled and ad-hoc jobs.

Orlando, Florida Area

Working at the elementary, middle and high school level for Orange County Schools I provide instruction, encourage and reinforce students' progress and manage the learning environment by: Implementing existing lesson plans in a manner that ensures the integrity of academic time, and motivates students to learn and participate.Creating and teaching age appropriate lesson plans when none are provided.Instruct students on the full spectrum of core and elective subjects for state of Florida school curriculum. Demonstrate professional practices in teaching.Maintain classroom control that fosters a safe, positive environment for all students and staff in accordance with Kelly Services, school, state, and all applicable laws and regulations.

Orlando, Florida Area

BestBuy Sales Consultant, Computers & Tablets - Mastered 60+ e-learnings to become a trusted advisor and partner to my clients utilizing leading edge technology. - I served as a trusted adviser and partner to my clients leveraging my knowledge with their needs and creating an end-to-end solution and a personal long term customer relationship.Active Ergonomics- North Carolina certified woman owned business enterprise - Networking and cold-calling central Florida health care providers to research product placement of computer on wheels carts (cows) due to electronic health records implementation. - Engaging IT teams at hospitals to understand their business requirements and needs.- Performing Market research on ergonomic workplace challenges in the central Florida market for small business owners.

Orlando, Florida Area

ASG View-Direct system & Report administrator. IBM CMOD administrator. FOCUS mainframe/web system & client liasion support. Mainframe & Mid-range applications team project support.Impemented team on-call procedures, technical documentation and cross-training schedules. Managed user approval and notification of outages and software changes.SME (system matter expert) for FOCUS production processing and resource usage.

Orlando, Florida Area

IBM CMOD administrator responsible for coordinating all projects for On-Demand team. This includes client notification, project meetings with fix agents and stakeholders, and management status. Developed a formal sign-off procedure for clients for emergency & non-emergency outages.Provided mainframe computer support for mainframe FOCUS and TSO clients for Embarq. Primary SME for separation projects for 4GL clients exiting SPRINT mainframes to Embarq platforms. Provided client notification and coordinated technical documentation for Bluezone conversion to clients and USD knowledge base repository. Responsible for reducing peak MIP usage and DASD resources through client notification and education. EQUIP portal editor for Application Infrastructure Services group. Responsibilities included designing and maintaining team pages and editing/writing articles for IT central web page to highlight key activities of AIS team.

Orlando, Florida Area

Provided mainframe computer support for Enterprise Services TSO clients for all SPRINT operating territories on the local, long distance and PCS. Served as primary resource for decisions regarding FOCUS usage, SAS and other TSO software. Supported jcl and production job streams that use FOCUS and/or create extract files used for reporting. Liaison and SME (system matter expert) for Crystal Enterprise support team. Served as interface for client between assorted IS groups to ensure quality problem resolution. Provided client education as well as technical support to end-users and IT staff. Provided escalation procedures for clients for production file and batch job related problems.Developed and maintain current knowledge base solutions for help desk staff and clients for TSO, FOCUS, Crystal, SAS and file transfer. Developed and maintain 4GL team webpage and associated links.

Orlando, Florida Area

Responsible for coordinating client services and support via:- Management of central help desk- Scheduling of production batch work- Problem log tracking and client impact analysis- Consultation with clients on data processing requirementsPlayed a major role in deferring the acquisition of new CPU for one year, through workload balancing, streamlining of job scheduling and client negotiations. Resulted in savings of $3 million in lease/purchase costs for data center . Established working steering committee consisting of user base and data center staff. Mission encompassed setting of corporate data direction and policies; reduction of data processing costs; review and recommendation of new technologies and negotiation of service level agreements. Defined job roles, work procedures, service level agreements, documentation, cross-training and on-call structure for help desk and scheduling team start-up, to support 7 x 24 client base. Designed and implemented client surveys and feedback sessions to measure and improve customer satisfaction.

Orlando, Florida Area

Provided technical support and training services to regional data center staff and operating telephone company clients, on fourth generation languages and office automation mainframe/micro based products. Instrumental in planning & implementation of Information Center. Set guidelines for client product use & chargeback for mainframe computing resources. Spearheaded micro computer strategy for regional data center. Involved in feasibility study, pilot applications and technology assessment survey. Project manager for standardization of end-user product interfaces utilized by seven geographically remote operating telephone companies. Scope of project included design of panels/system interfaces; management of cross-company team; client approval/testing/signoff and software installation.

Mba, Business

B.A., Anthropology/Research Design