Management Information Chief
Responsible for the evaluation of emerging technology, the service support and technical support for the 1,000 plus staff in the Wisconsin Department of Revenue.
Dec 2010 - Jan 2020
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Tim Samuelson Email & Phone Number
Retired but still learning
1 work email found
@wisconsin.gov
1 phone found area 800
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Role
Retired but still learning
Location
Madison, Wisconsin, United States
Who is Tim Samuelson? Overview
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Quick answer
Tim Samuelson is listed as Retired but still learning based in Madison, Wisconsin, United States. AeroLeads shows a work email signal at wisconsin.gov, phone signal with area code 800, and a matched LinkedIn profile for Tim Samuelson.
Tim Samuelson previously worked as Management Information Chief at Department Of Revenue- Wisconsin Lottery and Vice President at Summit Credit Union. Tim Samuelson holds Bs, Economics, Sociology from North Dakota State University.
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Email format at wisconsin.gov
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{first}.{last}@wisconsin.gov
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Profile bio
About Tim Samuelson
Accomplished customer-focused leader with a proven track record of continuous improvement through customer driven enhancements while delivering extraordinary service in a competitive market place. I have managed product and technology projects as well as both large and medium sized customer service and operations departments handling sizable specialized teams as well as small universal service and technical teams.Specialties: Customer/Credit Services/Contact Centers - Workforce Management - Voice of the Customer - Quality Assurance - Continuous Improvement - Project Management - Web/Mobile Servicing - Statistical/Behavioral Modeling - Please take a moment to browse through the files below. This will provide some insight into my philosophies and perhaps a unique perspective on areas of interest. I would enjoy your feedback and input.
Listed skills include Management, Vendor Management, Product Management, Customer Service, and 12 others.
6 roles · 44 years
Tim Samuelson work experience
A career timeline built from the work history available for this profile.
Vice President
Responsibilities included three inbound/outbound multi-media contact centers for customer service, consumer lending and mortgage lending. Designed and implemented the organization's very robust retail help desk, quality assurance, voice of the customer and business continuity plan. Increased product penetration by over 200%. Developed a remote delivery.
Oct 2001 - Apr 2010
Senior Director/Vp Of Operations
Led the first corporate Internet servicing team for remote banking. Reduced operational unit costs by 25% in the first year and 28% in my second year. Provided leadership for over 240 staff in the areas of customer service,quality assurance, workforce management, continuous improvement projects, payments rendition, account maintenance, training, knowledge.
1999 - 2001
~2 yrs
Avp Operations
Previously CUNA Card Services and Certegy Card Services. Through continuous improvement initiatives, improved productivity by 180%. Achieved a market penetration rate of 75% on an outsourced product line. Provided leadership for 130 staff supporting telecommunications, contact center, collections, credit services, fraud control, product management and risk.
1989 - 1998
~9 yrs
Operations Officer
Provided leadership for customer services and telecommunications. Developed a comprehensive and accurate forecast model based on marketing projections and demographic behavioral variables. Improved operations productivity by 66% while improving accuracy by over 20%.
1987 - 1989
~2 yrs
Operations Manager
Part of an exclusive management team that launched the first remote banking product in the world. Working with IBM, designed one of the first multi-session workstations that gained international recognition. Participated in the launch of one of the first audio response units in the nation. Supported 24/7 contact centers as well as credit services, quality.
1982 - 1987
~5 yrs
2 education records
Tim Samuelson education
Bs, Economics, Sociology
Business/Managerial Economics
FAQ
Frequently asked questions about Tim Samuelson
Quick answers generated from the profile data available on this page.
What is Tim Samuelson's role at their current company?
Tim Samuelson is listed as Retired but still learning.
What is Tim Samuelson's email address?
AeroLeads has found 1 work email signal at @wisconsin.gov for Tim Samuelson.
What is Tim Samuelson's phone number?
AeroLeads has found 1 phone signal(s) with area code 800 for Tim Samuelson.
Where is Tim Samuelson based?
Tim Samuelson is based in Madison, Wisconsin, United States.
What companies has Tim Samuelson worked for?
Tim Samuelson has worked for Department Of Revenue- Wisconsin Lottery, Summit Credit Union, Metris Companies, Fidelity Information Services, and First National Bank Of Omaha.
How can I contact Tim Samuelson?
You can use AeroLeads to view verified contact signals for Tim Samuelson, including work email, phone, and LinkedIn data when available.
What schools did Tim Samuelson attend?
Tim Samuelson holds Bs, Economics, Sociology from North Dakota State University.
What skills is Tim Samuelson known for?
Tim Samuelson is listed with skills including Management, Vendor Management, Product Management, Customer Service, Process Improvement, Disaster Recovery, Strategic Planning, and Marketing.
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