Airport Duty Manager
CurrentMaintains constant awareness of changing conditions, activities and requirements affecting airport operations, analyze the impact, and implement the appropriate response protocols, as required.Oversees all shift activities including the coordination and monitoring of all functions to ensure work is performed in a consistent manner with airport policies, procedures, and regulations, and in accordance with airport standards and to ensure the safety and security of passengers, tenants, and employees.Ensures continued coordination with both MNAA departments as well as outside airport stakeholders to ensure that appropriate resources are deployed as required.Implements incident management processes to ensure effective management of small, medium and large-scale incidents.Coordinates the airport’s response to critical incidents, irregular operations (IRROPS), and emergencies and provide resolutions to problems/issues.Monitors and inspects airport activities, properties, and facilities including monitoring the performance of airlines, tenants, concessionaires, and others to ensure their adherence to airport rules and regulations.Monitors and approves the use of shared-use equipment including gates, ticket counters, jet bridges, and baggage carousels to ensure critical equipment is available during irregular operations and emergencies.Provides direction and instruction on resolving critical incidences/situations, operational activities, security-related activity, security breaches, and violations of rules and regulations, etc.Reviews and maintains records and operational logs and prepare reports and correspondence.Investigates complaints, issues, concerns, and inquiries and provide recommendations for resolution.Operates with considerable independence, requiring the exercise of sound judgment and initiative.Ensures the proper use and compliance with the Airport’s Notification Systems.