• Maintained statutory records for over 60 client portfolios with 4 listed corporations by ensuring compliance of statutory duties of various legislations and taken responsibility to a full-ranged company secretarial services, including filing annual returns, drafting resolutions/minutes, and reviewing listing documents• Provided professional advice on and attended to clients’ intensive needs, including incorporation, liquidation, visa applications, notarisation, ESOP and share purchase etc., which requires vigorous coordination with clients’ contacts, government departments, lawyers, legal advisers, printers and brokers• Initiated and monitored internal compliance procedures and business enhancement projects by performing customer due diligence for client onboarding, and facilitating launch of business initiatives enabling digitization (e-signatures) and which ascertained responsiveness and client retention rate at over 90%

• Conducted trilingual phone interviews with overseas and local applicants to screen potential candidates for the diversified business service lines• Facilitated senior grade recruitment logistics by advertising job postings through online platforms, active CV screenings and arranging interviews for recruiters• Managed candidate profiles by securing proper documentation and collection of employee’s information during the talent acquisition cycle for non-campus recruitment

• Coordinated various operation units to accommodate the needs of over 400 tenants in an A-grade office building• Strengthened customer relationships by handling requests and emergencies from tenants and guests in a professional and prompt manner• Resolved customer enquiries effectively and reduced the average number of customer complaints by 62%• Prepared monthly operational report for property manager to evaluate and adjust team performance

• Improved operational efficiency by updating the inactive supplier database for more than 3000 records and analysed the statistics into a comprehensive report• Managed relationships with company’s vendors by handling phone calls and emails while consolidating new opportunities with potential suppliers• Streamlined the procurement process by updating the suppliers’ categories, internal filing system and the corporate intranet