Victoria T. Email & Phone Number

California, United States

• Successfully built out and expanded office building including: new open office areas, conference rooms, mother’s room, gaming room, ping pong room, nano kitchen, helpdesk, restrooms and expanded our 1st floor.
• Point of contact for all emergency and building needs (Blackouts, HVAC issues, flooding, leaks, lab additions, user complaints)
• Worked closely with VPs, lab users, business partners, engineers and project managers to ensure proper support and standards were met on a daily basis
• Prepare weekly facility and project meeting agendas to improve site needs and ongoing tasks
• Organized team events, décor, celebrations, offsite events and employee recognition
• Ensure fully stocked micro kitchen and selected lunch menu for the team

Emeryville, California

• Orchestrated the management of the event calendar, overseeing a wide range of upcoming events, including conferences, client meetings, classroom training sessions, vendor site visits, and on-site social gatherings.
• Cultivated strong relationships with cross-functional partners across various departments, including site services, shipping and receiving, procurement, environmental health and safety, security, maintenance and.
• Skillfully planned and executed events, coordinating all aspects, including food and beverage arrangements, rentals, furniture setup, décor, and staffing, to ensure seamless and memorable experiences.
• Acted as the primary point of contact for all company events, guaranteeing that attendees consistently provided exceptional feedback and were well taken care of.
• Implemented a performance monitoring system using Google Forms to assess team and individual performance within the company, utilizing feedback to continually enhance operational workflows.
• Effectively tracked and recorded facility operation work order queues, efficiently allocating requests to the appropriate departments for timely resolution.

San Francisco Bay Area

• Independently managed and organized appointments to engage potential long-term, high-value, and affluent clients, demonstrating a proactive approach to relationship building.
• Spearheaded outbound customer engagement efforts, focusing on lead generation, customer acquisition, and retention strategies to drive business growth.
• Facilitated the seamless processing of applications for new accounts, credit lines, personal loans, and auto loans, ensuring a smooth and efficient customer onboarding experience.
• Maintained effective communication channels with various professional entities, including financial advisors, mortgage consultants, and specialty bankers, to provide comprehensive financial services.
• Collaborated within a team-oriented environment to source new business opportunities, consistently surpassing both individual and team sales targets through strategic initiatives.
• Ensured strict adherence to banking regulations, emphasizing fraud detection, meticulous data entry, and adherence to building opening and closing procedures, to uphold organizational compliance standards.

San Francisco Bay Area

• Kind | Chang Plastic Surgery
• Provided comprehensive administrative support to a team comprising two surgeons, a physician assistant, and an office manager, ensuring the smooth operation of daily activities.
• Orchestrated and meticulously managed daily schedules for the surgeons, including office assignments, patient appointments, surgical procedures, and prompt response to emergency call-ins.
• Proficiently handled incoming phone calls, effectively scheduling and confirming all appointments while maintaining a professional and courteous demeanor.
• Recorded clear and legible messages for both office staff and surgeons, facilitating streamlined communication within the practice.
• Maintained strict confidentiality standards, safeguarding sensitive information by creating new patient charts and verifying/updating all patient demographic details.