Victoria T. Email & Phone Number

California, United States

California, United States

● Successfully built out and expanded office building including: new open office areas, conference rooms, mother’s room, gaming room, ping pong room, nano kitchen, helpdesk, restrooms and expanded our 1st floor: kitchen/café, motion capture stage, server room, demo room, elevator lift, murals/artwork, lobby and extended lab spaces● Point of contact for all emergency and building needs (Blackouts, HVAC issues, flooding, leaks, lab additions, user complaints)● Worked closely with VPs, lab users, business partners, engineers and project managers to ensure proper support and standards were met on a daily basis● Prepare weekly facility and project meeting agendas to improve site needs and ongoing tasks● Organized team events, décor, celebrations, offsite events and employee recognition ● Ensure fully stocked micro kitchen and selected lunch menu for the team● Calendar management for lab rooms, event spaces, on-site construction and high profile visits● Managed team and building budgets, team expenses, PO’s, COI’s, RFP’s and vendor contracts● Created contracts for goods & services and building service agreements● Responsible for reforecasting quarterly and annual budgets● Managed all 3rd party vendors; including performance tracking, invoices and client contracts● Provided facilities management, engineering support, by managing offices and ensuring building systems are in order● Coordinated all office visits, vendor on-boarding, on-site moves, and desk shuffles● Purchased, organized, and maintained all in-office and facility supplies● Maintained confidentiality in company’s products, projects, demos, and expansions

Emeryville, California

• Orchestrated the management of the event calendar, overseeing a wide range of upcoming events, including conferences, client meetings, classroom training sessions, vendor site visits, and on-site social gatherings accommodating between 50 to 500 guests.• Cultivated strong relationships with cross-functional partners across various departments, including site services, shipping and receiving, procurement, environmental health and safety, security, maintenance and calibration, janitorial services, projects, and six executive assistants.• Skillfully planned and executed events, coordinating all aspects, including food and beverage arrangements, rentals, furniture setup, décor, and staffing, to ensure seamless and memorable experiences.• Acted as the primary point of contact for all company events, guaranteeing that attendees consistently provided exceptional feedback and were well taken care of.• Implemented a performance monitoring system using Google Forms to assess team and individual performance within the company, utilizing feedback to continually enhance operational workflows.• Effectively tracked and recorded facility operation work order queues, efficiently allocating requests to the appropriate departments for timely resolution.• Managed multiple department teams, ensuring the prompt and professional handling of daily tasks, urgent inquiries, and special requests.• Provided invaluable assistance with quarterly office build-outs, departmental moves, site improvements, and contributed to the planning and development of future company projects.• Maintained comprehensive oversight of office inventory, site service equipment, and onboarding essentials, ensuring that necessary resources were readily available and well-organized.

San Francisco Bay Area

• Independently managed and organized appointments to engage potential long-term, high-value, and affluent clients, demonstrating a proactive approach to relationship building.• Spearheaded outbound customer engagement efforts, focusing on lead generation, customer acquisition, and retention strategies to drive business growth.• Facilitated the seamless processing of applications for new accounts, credit lines, personal loans, and auto loans, ensuring a smooth and efficient customer onboarding experience.• Maintained effective communication channels with various professional entities, including financial advisors, mortgage consultants, and specialty bankers, to provide comprehensive financial services.• Collaborated within a team-oriented environment to source new business opportunities, consistently surpassing both individual and team sales targets through strategic initiatives.• Ensured strict adherence to banking regulations, emphasizing fraud detection, meticulous data entry, and adherence to building opening and closing procedures, to uphold organizational compliance standards.• Leveraged communication within Wells Fargo's extensive network and effectively utilized internal resources to efficiently address and mitigate operational challenges and customer concerns.

San Francisco Bay Area

Kind | Chang Plastic Surgery• Provided comprehensive administrative support to a team comprising two surgeons, a physician assistant, and an office manager, ensuring the smooth operation of daily activities.• Orchestrated and meticulously managed daily schedules for the surgeons, including office assignments, patient appointments, surgical procedures, and prompt response to emergency call-ins.• Proficiently handled incoming phone calls, effectively scheduling and confirming all appointments while maintaining a professional and courteous demeanor.• Recorded clear and legible messages for both office staff and surgeons, facilitating streamlined communication within the practice.• Maintained strict confidentiality standards, safeguarding sensitive information by creating new patient charts and verifying/updating all patient demographic details.• Demonstrated diligent compliance with HIPAA regulations in the management and safeguarding of patient medical files.• Played a pivotal role in managing the company's website, proactively maintaining it and proposing innovative marketing ideas to enhance its online presence.• Completed and organized billing processes, meticulously managed receipts, and maintained comprehensive reports for cosmetic sales.• Assumed responsibility for inventory management, overseeing all medical, cosmetic, and office supplies, ensuring availability as needed.• Prioritized patient safety by ensuring medical instruments were properly prepared and sterilized before utilization.• Exhibited proficiency in navigating health insurance plans, including verifying benefits and coverage, to assist patients in understanding their options.