Tsanko Kraev Email and Phone Number
As a highly motivated and experienced Technical Support Team Lead and Technical Account Manager Lead, I am passionate about providing top-notch technical solutions and driving customer satisfaction. With a proven track record in assisting department heads in developing new features, conducting root cause analysis, managing quality documentation, and delivering exceptional customer support, I bring a results-oriented approach to every task.With expertise in Microsoft ERP support, API, and blockchain technologies, I am well-versed in understanding technical documentation, troubleshooting system logic, and providing strategic guidance to optimize operations. My ability to partner with cross-functional teams to conduct thorough process discovery and due diligence has consistently led to enhanced customer satisfaction and loyalty.As a creative and innovative problem solver, I excel at resolving customer complaints, investigating issues, and implementing effective solutions to foster customer satisfaction. I am skilled in project management, team leadership, and time management, with a strong focus on delivering professional technical development and achieving team goals.
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Technical Account Manager LeadGlobal Infra Tech Mar 2023 - PresentAs a Technical Account Manager (TAM) at Global Infra Tech, I specialize in providing personalized support to clients who use our infrastructure technology services.In this role, I act as a liaison between clients and the technical team, ensuring that the client's needs are met and any technical issues are resolved in a timely and efficient manner. I work closely with clients to understand their technical requirements, provide guidance on how best to use our products and services, and ensure their technical needs are fully addressed throughout their engagement with the company.As a TAM, I maintain strong relationships with clients, regularly communicate and coordinate with their technical teams, and ensure that they are aware of new products and features. My goal is to act as a client advocate within the company and provide ongoing support to ensure our clients are achieving their desired outcomes.Overall, my role as a Technical Account Manager in Global Infra Tech is critical to ensuring that our clients receive the highest level of technical support and expertise. By combining technical knowledge and customer service skills, I help ensure that our clients are successful in using our infrastructure technology services and achieve their goals. -
Technical Account Manager LeadVaultody Jan 2023 - PresentRemoteAs a Vaultody Technical Account Manager Lead, I am a results-oriented professional with extensive experience in customer relationship management, technical expertise, leadership. I am responsible for managing and leading a team of Technical Account Managers, while ensuring exceptional customer satisfaction and driving business growth. -
Technical Account Manager LeadCrypto Apis Feb 2022 - PresentSofia, Sofia City, BulgariaAs a Technical Support Specialist at Crypto APIs, I am responsible for providing high-quality technical assistance to our clients who use our cryptocurrency-related services.In this role, I work closely with clients to diagnose and troubleshoot technical issues, provide guidance on how to use our products and services, and ensure that their technical needs are fully addressed throughout their engagement with the company. I also collaborate with our development and product teams to identify and escalate any product-related issues or potential improvements to our offerings.As a Technical Support Specialist, I maintain strong relationships with our clients, regularly communicating with them to understand their evolving technical requirements and ensuring that they are aware of new products and features. I am dedicated to delivering prompt and professional technical support that enables our clients to achieve their goals in the cryptocurrency space.Overall, my role as a Technical Support Specialist at Crypto APIs is critical to ensuring that our clients receive the highest level of technical support and expertise. By combining technical knowledge and customer service skills, I help ensure that our clients are successful in using our products and services and achieving their desired outcomes. -
Microsoft Erp Support Engineer Tier 2Tek Experts Oct 2020 - Feb 2022Sofia City, Bulgaria -
Cisco Technical Support TechnicianEonetix Nov 2017 - May 2020Vienna
Tsanko Kraev Education Details
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Human Resources Management/Personnel Administration, General
Frequently Asked Questions about Tsanko Kraev
What company does Tsanko Kraev work for?
Tsanko Kraev works for Global Infra Tech
What is Tsanko Kraev's role at the current company?
Tsanko Kraev's current role is Technical Account Manager (TL) at Global Infra Tech.
What schools did Tsanko Kraev attend?
Tsanko Kraev attended International Business School (Ibs) - Bulgaria.
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