Based in STC’s Dubai office with key responsibility for the delivery of new projects, which includes the relaunch of MENA Gateway as well as introduce the first international Internet Exchange (JEDIX) point in Jeddah inside the proposed new Transit Zone concept. As part of my role, I led and managed the project and coordinated with various stakeholders within the organisation for all the new launches – from concept right through to delivery. Key responsibilities and deliverables included but not limited to: • Drove and managed the Partnership with LINX for the delivery of the internet exchange • Project managed and delivered the first internet exchange in Jeddah (JEDIX) within 6 months • Strategized with upper management on sub-marine projects that target key magnet customers

Delivering projects in the GCC with expertise ranging from technical project/product management, Strategy, Go-To-Market, Technology, Business Planning.

Vital contributor to the creation of datamena, the largest carrier-neutral communications ecosystem serving the Middle East and Africa encompassing several major carriers, cloud providers, and content providers. Fully accountable for developing and managing launch of all datacentre and connectivity products, ensuring full compliance with Transit Zone regulations set forth by Telecommunications Regulation Authority (TRA). Won multiple awards• Crafted and presented business cases and obtained necessary approvals from relevant stakeholders. • Established and enforced systems, policies, and procedures. • Led steering committee and working sessions.• Tracked and reported on regional connectivity performance and product P&L.• Cultivated and leveraged strategic alliance with DE-CIX to establish UAE-IX, the largest Internet Exchange in the Middle East.• Designed and implemented Cloud Exchange services within the datacentre, as well as services that enabled customer to interconnect within datacentre.• Increased security of company and client networks by proactively identifying DDoS tools and offering related protection services to clients.• Partnered with Equinix to steer development of new products for international colocation services. • Data Centre Provider of the Year at prestigious Intelligent CIO Technology Excellence Awards, 2016.• Best Internet Exchange Innovation at 12th Global Carrier Awards in Paris, 2016.• Best Cloud Infrastructure Provider at Telecom Review Summit Awards, 2015.• Best Strategic/Creative Development of a New Brand and Best Visual Identity from the Technology, Media & Telecommunications Sector at Transform Awards, 2015.

Managed a portfolio of SaaS, Cyber Security, PKI and Identity Management, and Managed Security products. Collaborated with business development team to anticipate and monitor customer requirements and behaviour, analysed market potential, and prepared revenue forecasts and business cases for new, targeted products. Worked with product development team to assess technical feasibility and operating/department cost to ensure seamless technical launch while continuously improving available products offerings.• Partnered with Qualys to introduce leading-edge vulnerability management services.• White-labelled MessageLabs, a top email security service provider.• Implemented digital certificate to expedite Dubai Customs clearance process.• Won Certificate of Excellent Performance in 2008.

Accountable for pricing, costing, and margins of all products. Defined product roadmap, oversaw development, and managed launch of Managed Hosting, Security, Storage & Backup products. Created operational guidelines based on ITIL best practices. Received Letter of Recognition from CEO of eHosting DataFort.

Captured key international and domestic accounts, generating annual revenue in excess of AED 3M in total contract value. Liaised with customers to develop SLAs in accordance with IT requirements. Drafted commercial proposals, prepared contracts, and conducted negotiations.

Performed a client facing role with this photonic networking solutions start up, collecting customer requirements for internal engineering and design teams, while also managing development and validation of new hardware and software functionalities•- High Level Test Plan Development & Detailed Validation Office Test Plan•- Verification Testing- •RFP and RFQ preparation

Delivered technical support to sales team and customers, preparation of business case studies and testing and acceptance of new products for this start-up optical switching solutions company•Work with customer Engineering and implementation groups on Network planning and project engineering.•Provide technical support to sales managers in preparations of product documentation and other technical collaterals.•Assist in the testing and acceptance of new products.•Prepare business case studies for different network applications.

Responsible for the design and implementation of the optical network; including associated hardware,installation and testing. Support successful job completion and total customer satisfaction. Identify hardware and software requirements ensuring proper systems integrations.Translate customer requirements into detailed Engineering and systems specifications. Articulate customer value and competitive differentiators. Assist in the successful introduction of Nortel Networks new products into customer base. Development of network applications based upon customer specifications. Work directly with customers on site and/or remotely to achieve these objectives. Provide all products related engineering equipment lists, drawings, alarms, MOPs, etc. Provide technical support for lab/field evaluations, demos, trade shows, RFQs, etc. •Building the Level(3) network and turned-up their first in-service ring.•Led team in re-configuring first In-Service Ring.•Network planning and forecasting.

•Provide and solicit feedback to and from customers (MCI WorldCom, Williams Communication Group, MFS, MFN, Qwest, Embratel, Level 3), Brand Management, Tech Sales.•Assist in the design and development of Change Application Procedure (CAP).•HLTP Development & Detailed VO Test Plan.•Performed technical demos and customer evaluations.•Defined test plans for hardware/software verification of SONET and SDH products including OC12, OC48, OC-192, TN-16X, TN-64X and Advanced Optics DWDM.•Provided technical support and training to customers.•Participated with the marketing team in responding to RFQs for customers.•Performed network analysis and planning for customer. •Upgraded the France, German, and European networks.•Led team in performing several In-Service reconfigurations for the MCI WorldCom European network.•Knowledgeable in OPTera LH, OPTera Connect DX, •Set-up a data communication network with CISCO 2500 routers, bay networks hubs and EC-1 workstation for TN-4X.