 Lead the deployment and management of IT infrastructure for multiple large-scaleprojects, including POS machines, servers, switches, and network devices. Managed server upgrades from Windows Server 2012 to 2019 and 2022, ensuringsecurity compliance and alignment with organizational policies. Oversaw patch management processes, ensuring timely updates and minimizingvulnerabilities. Specialized in VMware management, optimizing virtual environments forperformance and reliability. Actively involved in security and compliance operations, utilizing tools likeCrowdStrike and performing Vulnerability Assessment.

Strong knowledge of Active Directory, DHCP and DNS Expertise in Terminal Servers / RDS, IIS administration, Access Governance, Service Management Strong knowledge of User Profile Management and email management Troubleshoot & resolve all issues encountered with hardware and software Maintenance of Servers on monthly basis to identify the issues proactively and take necessary actions Administration of Office 365 and management of Outlook Administration of Azure Cloud and monitor the services Keep track and update IT inventory system which includes all the information related to Hardware &Software. Prepare and maintain SOP documents for day-to-day activities Train new hires and provide them the adequate support in break fix issues

Hired as a full-time System Administrator role to manage customer’s environment which has 600+ servers, or better uptime. Evaluate, monitor enhance IT infrastructure with a high availability, reliability, scalability, security, data confidentiality and system integrity. • Reengineered client system setup, optimization performance, installation upgrades patches, enabling system monitoring, baselining and maintaining security protocols.• Ensured on daily basis that servers are running efficiently by performing upgrading and maintenance tasks on hardware and software, resolving technical problems, overseeing their activity levels and ensuring server security• Hands on experience on SCCM, Storage and VEEAM Backup• Responsible for UAT, PRD & File Server migration from 2008 to 2012/2016• Actively initiating servers and system patching monthly to mitigate vulnerability. Testing patches on UAT first and then plan for PRD if UAT is successful • Hands on experience on HPE ProLiant server G8 & G9. Responsible for setting up servers configuring RAID, iLO etc. Providing Remote support via iLO for server break fix issues• Acted as an escalation point for P1 issues, troubleshooting advanced systems issues, consistently earned 100% issue-resolution scores by providing excellent service• Improved systems security by designing and implementing all time and JIT Administrators role across all servers • Ensuring all systems are on-boarded to BT as per the best practice security guidelines and providing access via Beyond Trust console• Office 365 Administration with Monthly / Quarterly Cleanup and generating reportProjects: - • Windows domain migration• Gemalto File Encryption• File Server Upgrade• Asset Management

 Overseeing the implementation of systems and support initiatives across variousclient sites, determining the needs and requirements of users, proposingnecessary alternatives and managing the implementation of the same. Guiding the implementation of systems, software and technical infrastructure forthe systems deployed, contributing to continuous infrastructural enhancementinitiatives in addition to handling all other tasks assigned. Managing the troubleshooting of all connectivity related issues occurring in theenvironment, ensuring that all situations were swiftly resolved resulting in zerodowntime. Ensuring all assigned IT Projects are delivered within agreed time frame, budgetand to avoid scope creep. Monitoring windows servers, corresponding infrastructure and associatedapplications and take corrective action to restore service Performed day-to-day administration functions, backup and running auditsMaintaining track records of the closed alarms Providing necessary information to the encloud team Provide remote assistancesupport Responsible for reporting critical issues to senior engineers/vendors

Attending calls from users understanding and helping them to resolve technicalissues Creating and managing user accounts and mailboxes Managing File Permissions on the File Servers Monitoring Links and Logging Trouble Tickets and Following up with ISP Making Daily Check List and Server Performance Report Installing Server Operating System, Server Features and Application Software’s asper requirement Scheduling and Monitoring Daily, Weekly and Monthly Backup

Responsibilities Answering inbound calls Providing technical support for home customers Responsible for the troubleshooting of Linksys (CISCO) network devices Linksys product includes Routers, Wireless adapters, Access points, RangeExpander, Wireless Camera, Networking storage Devices, etc Taking Remote Access to end user’s computer for troubleshooting throughWebEx CommunicationSales Responsibility Understanding customers' diverse, specific business needs and applying productknowledge to meet those needs Ensuring quality of service by developing a thorough and detailed knowledge oftechnical specifications and other features of systems and processes, and thendocumenting it Identifying and developing business through courtesy and follow-up callsDeveloping effective sales plans using sales methodology Providing technical advice to customers on all aspects of the installation and useof computer systems and networks after the sale Educating the user on software features and how they can be applied to assistin a variety of contexts Meeting sales targets set by managers and contributingto team targets Contacting the existing customers in order to maintain and promote additionalproducts and upgrades

 Providing technical support Resolving customer queries related to Broadband and Telephone Handling differentLOB’s (Tiscali Broadband & Narrowband) Handling escalation calls. Taking initiative of making outbound calls and resolvingthe issue Preparing help documents and providing it to the team