Tim Schuh Email and Phone Number
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As a business leader, I leverage my broad experience in Operations, Sales, IT & Finance to drive growth, increase loyalty, and deliver world class customer experiences. Known as a pragmatic, yet strategic leader, I've fostered a culture of winning through customer centric thinking, collaborative leadership, fact based management, and high accountability. I've built and optimized successful $500M+ businesses by delivering world class service, and negotiating win/win commercial arrangements with clients. I have a formidable track record of delivering programs that dramatically improve operational efficiency, reduce costs and increase revenue, while at the same time improving customer experience. I am a passionate believer that you can have all of these at once! Specialties:* Customer Experience Strategy* Design Thinking* Digital Optimization* Strategic & Tactical Business Planning* Start up, Turnaround & Transformation * Profit & Loss Management* Cost Optimization* Global Outsourcing* Multi-site Global Operations Management* Outsourced Business Process Management* Site Assessment & Selection* Mentoring and Talent Development* Product Development & Launch* Continuous Improvement
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RetiredHouston, Tx, Us
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Retired Customer Experience ExecutiveRetired Nov 2021 - PresentLondon, Gb
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Principal ConsultantAloha Sunsets Llc Jun 2014 - PresentAloha Sunsets helps clients reach their highest potential by designing and implementing programs that extract maximum value through customer experience optimization, digital transformation, cost model management, and revenue growth.
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Member Board Of DirectorsHgs Jamaica Dec 2019 - Nov 2021Board Member of HGS Jamaica
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Advisory Board MemberHgs Digital Dec 2018 - Nov 2021Chicago, Il , Us -
President - Digital StrategyHgs Digital Apr 2020 - Nov 2020Chicago, Il , UsAs the digital arm of Hinduja Global Solutions, HGS Digital creates frictionless customer experiences that solve complex business problems and improve people's lives. We work with leading brands across the world to improve their customer engagement, optimize their operations, reduce costs, and increase revenue.
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President - North American Operations & Global Business ExcellenceHgs Digital May 2015 - Apr 2020Chicago, Il , UsHGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.
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Member Board Of DirectorsHgs Uk Dec 2018 - Nov 2021
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Member Board Of DirectorsHgs Canada Sep 2015 - Nov 2021
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Chief Customer Experience OfficerHibu Mar 2012 - Mar 2014Cedar Rapids, Iowa, UsAs a $1.5B leader in the advertising space, hibu helps small and medium-sized businesses (SMBs) compete in the digital world with a broad range of online marketing solutions and websites. As a premier directories provider, hibu also offers a complete portfolio of print and distribution-based marketing services in the UK, US, Spain, Argentina, Chile and Peru.Recruited by the CEO as a key member of a transformational leadership team charged with launching a digital media business from the ashes of a failing print media company. Led a highly influential team responsible for designing, defining and implementing a world class customer experience strategy in a 12,000 employee company. -
General Manager - Northern EmeaSitel Jan 2010 - Dec 2011Miami, Fl, UsAs a Top 5 Global Contact Center provider, Sitel collaborates with the largest brands in the world to provide value-add contact center outsourcing services that help turn cost centers into profit centers. Using extensive global experience, Sitel helps clients meet their customer demands for proactive support, social engagement and mobile customer care.Recruited by the CEO to turn around a failing $300M+ business unit. Directed a team of senior managers and 12,000+ employees in 8 countries. Identified new markets, restored profitability, restarted revenue growth and improved customer satisfaction scores by 500%.Directed a team of leaders that included Sales, Marketing, Finance, Operations, HR & IT. -
Coo - AmericasSitel May 2008 - Jan 2010Miami, Fl, UsPromoted by the global COO to lead the largest geography in the company. Full P&L ownership of a $600M, 40+ contact center business spanning North, Central & South America. Led a team of senior managers and more than 24,000 employees in 8 countries. Improved profitability by 25% within 12 months through leadership development, cost optimization, and increased asset utilization. Led the development and successful launch of a third party collections product.
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Group Vice PresidentSitel Feb 2007 - May 2008Miami, Fl, UsFollowing the acquisition of a $1.2B competitor, I was promoted by the global COO to lead 50% of the largest geography in the company. Led a team of senior managers & more than 10,000 employees. Full P&L ownership of 30+ call centers in the United States and Latin America. Successfully led the integration of 20 acquired locations post merger; including design and implementation of a territory wide operating model. Led the rationalization to improve under-performing Outbound business, and returned it to profit making within 6 months.
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SvpClientlogic Feb 2006 - Feb 2007Nashville, Tennessee, UsRecruited by the Global COO to turn around an under-performing operating region. Grew responsibilities from 5 sites to 8 sites within 6 months. -
Vice PresidentApac Customer Services 1999 - 2005Recruited by the COO to launch a start up operation for a key strategic client. Built and led a team of senior managers in all facets of the start up, including site design, staffing, operational design, and post launch management, Later promoted to strategic roles in sales & operational support that assisted the company in improving profitability, and growing revenue.
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Manager - Financial PlanningIti Marketing Services 1993 - 1999Bradenton, Florida, Us
Tim Schuh Skills
Tim Schuh Education Details
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Northern Kentucky UniversityAccounting
Frequently Asked Questions about Tim Schuh
What company does Tim Schuh work for?
Tim Schuh works for Retired
What is Tim Schuh's role at the current company?
Tim Schuh's current role is Principal Consultant - Aloha Sunsets LLC.
What is Tim Schuh's email address?
Tim Schuh's email address is ti****@****hgs.com
What is Tim Schuh's direct phone number?
Tim Schuh's direct phone number is +1 309-685*****
What schools did Tim Schuh attend?
Tim Schuh attended Northern Kentucky University.
What are some of Tim Schuh's interests?
Tim Schuh has interest in Science And Technology, Economic Empowerment.
What skills is Tim Schuh known for?
Tim Schuh has skills like Customer Experience, Call Centers, Operations Management, Leadership, Customer Satisfaction, Outsourcing, Management, Bpo, Call Center, Program Management, Change Management, Vendor Management.
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