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Tallinn, Harjumaa, Estonia

Payments Product Manager

Tallinn, Harjumaa, Estonia

Build a lean and scalable global operations team.Ensure the right person in the right role, and provide growth opportunities.Support the team to reach operational task SLAs and set up operations for new products/features.Keep team inspired and challenge them to bring performance to next level.

• Coordinate project to onboard new card manufacturer in Canada and Europe• Manage relationship with processor, scheme, and card manufacturer.• Built and led a newly formed team on establishing card issuance, trust accounts prefunding, settlement and reconciliation operations for 32 multicurrency settlement service in new scheme (Visa)• Worked closely with engineers to automate the Visa settlement, reconciliation, and trust accounts prefunding flow

Tallinn

Handled clearing, settlement, and reconciliation for Mastercard's scheme.• Streamlined and automated process for monthly invoicing and product economics mapping.• Coordinated project to create a conclusive Incident management workflow for the team.

• Investigated and increased debit/credit card acceptance rates by 6% in 2-month time.• Improved the card payment front-end platform for smoother payment experience• Launched send money services to ZAR, IND, INR by researching APIs' technical specifications, accurately communicated information with partners and developers and facilitated the testing• Worked with partners (WorldPay, regional banks) and developers to minimize the delivery time/cost, and maximize the possibility of transfer amount limit, account type etc.

• Worked with product team to automate the payment via WorldPay and to local banks• Team lead for WorldPay currencies payment operations• Trained the team members and optimized the workflow of the team

• Handled payment operations for HUF, BGN,SGD, NZD, AUD, and CNY

Tokyo, Japan

◆Provide operational support to front office salespersons and to work on business analysis for operations of bonds, FX and credit derivative products. ◆Remotely supervised 4 outsourced members in Manila on their daily processes to make sure confirmations are sent and the settlements (delivery and payment) take place. ◆Attend the calls and emails from priority clients to solve the transaction issues i.e. system issues, amount difference, payment delays and so on. ◆Analyzing current business processes and providing solutions to new business opportunities and quality improvement.◆Communicated with salespersons, project managers and IT vendors to convert the business requirements to development specifications, prepare the testing cases and conducted end user tests for the developed systems or the changed processes.Accomplishments :◆ Automated the trade confirmation delivery of different layouts in order to meet the requirements of Japanese bond and FX clients◆ Identified and eliminated repetitive processes in the support team by applying LEAN techniques◆ Established new processes for transactions of new products i.e. cross currency basis swap and swaptions.◆ Established new processes and worked with project managers on system enhancement to cope with market initiatives i.e. central clearing and trade repositories.◆ Trained and led the outsource team in Manila to improve the service level and fulfill the internal client needs

Bachelor Of Arts In Policy And Planning Science, Major In Management Science And Engineering

Diploma In Electrical Engineering

Education record