Andrew Tse Email & Phone Number

- Digital Product Manager for the Customer Account Management team, creating and iterating on digital products to allow 12M Rogers and Fido customers to manage their accounts online.- Launched new self-serve flow to change telephone number, enabling customers to perform transactions online related to their Wireless plan which provided annual cost savings of $200K- Managed annual team budget of $2M by providing monthly forecasts to executive team, and allocating project funding to… Show more - Digital Product Manager for the Customer Account Management team, creating and iterating on digital products to allow 12M Rogers and Fido customers to manage their accounts online.- Launched new self-serve flow to change telephone number, enabling customers to perform transactions online related to their Wireless plan which provided annual cost savings of $200K- Managed annual team budget of $2M by providing monthly forecasts to executive team, and allocating project funding to new resources- Worked with cross-functional team members across the organization, including UX, Accessibility, Legal, Content, Marketing/Brand, IT to deliver great customer value Show less

Toronto, Canada Area

- Helped launched a redesign of an internal CMS tool to 12K front-line team members, migrating from a legacy monolithic system to a cloud-based system, using a headless CMS and a cloud search platform- Redesigned Identity and Access user model, migrated users over to new platform, and integrated with corporate Active Directory for Single Sign-on, and easy user provisioning/de-provisioning - Built POCs using Java Rest APIs, and worked with developers, UX Designers, Content Authors and… Show more - Helped launched a redesign of an internal CMS tool to 12K front-line team members, migrating from a legacy monolithic system to a cloud-based system, using a headless CMS and a cloud search platform- Redesigned Identity and Access user model, migrated users over to new platform, and integrated with corporate Active Directory for Single Sign-on, and easy user provisioning/de-provisioning - Built POCs using Java Rest APIs, and worked with developers, UX Designers, Content Authors and other stakeholders to implement solution to migrate a decision flow tool to a headless CMS- Wrote user stories and documented data models and ETL transformations - Provided reporting and analytics for business stakeholders Show less

Toronto, Canada Area

- Software Development and Security Research around 2Keys IAM (Identity and Access Management) platform serving Government and Financial Institutions. - Operations and process design of 24/7/365 Security Operations Center for Government of Canada's GCKey SSO Cyber Authentication platform, serving over 10 million Canadian Citizens.- 2Keys is now owned by Interac Corporation

Toronto, Ontario

Installed MSSQL DBMS for various projects. Provide SQL support for business-critical applications for one of the world's largest gas and fuel resources company.

Halifax, Nova Scotia

Promoted BlackBerry brand and Research In Motion jobs on campus through events, social media, and various connections.

Waterloo, Ontario

Worked on the project management team that managed the delivery of the BlackBerry OS.

Halifax, Nova Scotia

Camp instructor for youth science programs at Dalhousie University and outreach sites across Atlantic Canada, with the goal of exposing campers aged 4-18, to the fields of science, engineering, and computer science, as well as encouraging them to pursue forms of higher education.