• Oversee all operations of a retail scuba store and education center including 3 commercial boats• Manage 8 retail employees, 5 dive instructors, 3 boat captains and 12 divemasters• Greet customers, help them select products, make them aware of all of our sales programs and current offers• Maintain employee schedule, organize time off and make sure every shift is covered. Keep track of hours worked and process payroll• Monitor sales stock, place orders, determine minimum reorder points for all items (and modify according to current demand), set pricing on all items, check in orders when they’re delivered. Listen to customers to determine what items and options we need to add to our stock• Create and maintain online store. Fulfill online orders as they’re submitted• Research new vendors to ensure we carry the best product for our customers• Update Aquatic Discovery website to ensure information is accurate, fresh and SEO friendly• Pay all bills, and maintain accounting in QuickBooks• Track students, their progress through scuba classes and whether or not they’ve completed their classes. Follow up with instructors and issue certification cards• Document and organize all procedures so employees have easy access to all information• Create and send out sales promotions (like holiday cards), banner ads, etc• Answer phones, return voice mails• File everything (bills, customer information, etc) and retrieve information when needed• Maintain database of customer information

• Manage all customer support for specific artist campaigns – from being involved in the creation and rollout of the campaign, creating responses and help pages, monitoring customer inquiries for unforeseen issues and bugs and making sure the rest of the Topspin customer support team has enough information and training to help process the customer inquiries • Act as go between for customer’s disputes with artists• Responsible for all artist refund requests• Respond to a high volume of customer inquiries in a timely, friendly and useful manner• Update and create new external help pages and responses• Clearly document and publish internal support procedures• Troubleshoot reported bugs and notify engineering when necessary• Investigate issues with artist offers and websites and notify their teams when anything is unclear or not functioning properly

• Establish, furnish, fully equip and maintain a photo studio specializing in portraits and product photography• Budget for and create advertising campaigns; review completed campaign results to determine effectiveness of campaign and changes for future campaigns• Locate clients and schedule photo shoots• Conduct photo shoots with clients while incorporating all of the setups they’ve requested with setups I’m confident they will like• Edit images with Photoshop - adjust color, cropping, remove blemishes, etc. Per client’s interest, more artistic edits are also made – color saturation changes, hand painting effects, etc.• Create a webpage for each client that contains all of the edited photos from their sitting and allows them to order prints safely and securely directly from the website• In 2008, business transitioned from studio shoots to location shoots

*Create detailed design documents for multiple Yahoo! games, including Literati, Chess and Spades for a redesign*Review redesigned games for consistency and usability*Compile weekly games sales information

*Serve as the point of contact for many Yahoo! Properties including Games, My Yahoo! and Toolbar Responsible for QA, bug reporting, questions, updates and escalations for queues being supported by our co-sourcer *Assist in development and implementation of training materials and programs for co-sourcers, partners, new employees, and other team members *Traveled to India multiple times to assist in evaluating and enhancing co-sourcers efficiency, property knowledge and coordination with Sunnyvale Customer Care *Handle a large volume of email in order to maintain high quality of service *Create and maintain property Responses and Help Pages *Work closely with product management team and provide feedback and suggestions regarding current and future features to enhance the end user experience *Track and report potential problems and technical glitches and disseminate this information to Production, Engineering and Customer Care as necessary *Assist phone team with user escalations *Interview candidates for open positions