Serve as first contact for technical support issues and customer requestsProvide excellent customer service and training to clients related to Scoutware software solutionsAnalyze, research, document, and effortlessly explain step-by-step technical proceduresProactively diagnose and troubleshoot technical issues and resolve in a timely mannerSuccessfully translate complex technical information and instructions into simple language that ensures seamless troubleshooting with… Show more Serve as first contact for technical support issues and customer requestsProvide excellent customer service and training to clients related to Scoutware software solutionsAnalyze, research, document, and effortlessly explain step-by-step technical proceduresProactively diagnose and troubleshoot technical issues and resolve in a timely mannerSuccessfully translate complex technical information and instructions into simple language that ensures seamless troubleshooting with non-technical clientsComplete client data entry and website customizations upon requestCollaborate with other departments and CS team members to orchestrate best possible solutions for the client Show less

Advised clients on most efficient way to use Scoutware software based on recruiting goals Executed client solutions to help schools sign the brightest and most talented prospects Facilitated and troubleshooted problems and ensured they were completed in a timely manner Assisted in the creation of marketing emails to current and prospective clientsEngaged and increased followers on social media accounts by posting relevant information regarding Scoutware and athletic recruiting

Help structure and facilitate short and long-term career goalsSecured multiple sync and radio placements including a four-month marketing campaign in which RJ appeared in a commercial along with his original songCreate digital content and maintain official websiteCraft digital and social media strategies for releases and create digital advertising campaignsSeek out and book performance opportunitiesNegotiate sponsorship and endorsement dealsAssist with public relations… Show more Help structure and facilitate short and long-term career goalsSecured multiple sync and radio placements including a four-month marketing campaign in which RJ appeared in a commercial along with his original songCreate digital content and maintain official websiteCraft digital and social media strategies for releases and create digital advertising campaignsSeek out and book performance opportunitiesNegotiate sponsorship and endorsement dealsAssist with public relations duties including writing press releases and booking for radio interviews and television appearances Show less

Closed multiple autograph appearances and negotiated a national endorsement deal between a large sporting goods retailer and MCA baseball clientObtained free product and negotiated appearance, endorsement and PR opportunities for baseball clients including Russell Martin, Brad Hand and Tanner RoarkCreated and maintained websites and social media pages for company and clientsCompiled stats, pictures and information to update website and social media pagesConducted research to… Show more Closed multiple autograph appearances and negotiated a national endorsement deal between a large sporting goods retailer and MCA baseball clientObtained free product and negotiated appearance, endorsement and PR opportunities for baseball clients including Russell Martin, Brad Hand and Tanner RoarkCreated and maintained websites and social media pages for company and clientsCompiled stats, pictures and information to update website and social media pagesConducted research to assist agents in arbitration hearings Show less

Managed company website, digital newsletter and social media pagesCreated graphics and content for the web and updated sport specific programmingImplemented new layout and navigation strategies increasing website efficiencyCreated targeted marketing emails for basketball, baseball and fastpitch programsIn charge of running all digital ads on Facebook, Instagram and Google AdsTracked, logged and analyzed SEO and all other digital marketing activitiesAttended events to… Show more Managed company website, digital newsletter and social media pagesCreated graphics and content for the web and updated sport specific programmingImplemented new layout and navigation strategies increasing website efficiencyCreated targeted marketing emails for basketball, baseball and fastpitch programsIn charge of running all digital ads on Facebook, Instagram and Google AdsTracked, logged and analyzed SEO and all other digital marketing activitiesAttended events to obtain pictures and content for website and social media sites Show less

Assisted with multiple administrative tasksCreated new company website and maintained site by updating client news, info and statisticsSought out and obtained free product and endorsement opportunities for baseball clients

Researched, negotiated and closed multiple autograph appearances, product endorsements and PR opportunities, including a national PSA, for Octagon’s baseball clientele (which included Felix Hernanadez, Randy Johnson, Victor Martinez, John Lackey, Scott Baker, Asdrubal Cabrera, AJ Pierzynski and Yovani Gallardo)Designed marketing decks, brochures, presentations and created and edited videoEstablished and managed all Octagon Baseball’s social media pages which included player research and… Show more Researched, negotiated and closed multiple autograph appearances, product endorsements and PR opportunities, including a national PSA, for Octagon’s baseball clientele (which included Felix Hernanadez, Randy Johnson, Victor Martinez, John Lackey, Scott Baker, Asdrubal Cabrera, AJ Pierzynski and Yovani Gallardo)Designed marketing decks, brochures, presentations and created and edited videoEstablished and managed all Octagon Baseball’s social media pages which included player research and content creationDeveloped recruiting database and assisted with the researching and contacting of recruits resulting in new business opportunities Show less

Created graphics and updated content for the programs webpageSetup LinkedIn Group for current students and alumni to use as a networking toolContacted alumni to feature them on the Sport Management page on the NIU website and inform them of the new LinkedIn GroupAssisted professors with compiling data for research projects

Assisted with the planning and execution of in-game promotions Created designs for marketing fliers and promotional materialsInvolved local schools in NIU athletics through special programs and eventsSuccessfully negotiated 15 percent in cost reductions regarding all promotional materialsParticipated in the sales of athletic tickets including basketball season tickets and football bowl game packages

Researched sponsorship trends and potential clients for sponsorship opportunitiesProvided sponsorship related content for monthly newsletter and blogAssisted with planning, maintenance and implementation of company websiteIncreased companies internet presence by creating a Facebook Fan Page and targeting industry professionals to join SIG's Linkedin Group

Prospected and contacted potential new clients using a variety of sales techniquesPresented office equipment options and information specific to client needs and budgetsClosed on 25 percent of all sales presentations, leading to $50,000+ in sales revenue annuallyCreated fliers and marketing brochures highlighting the unique benefits of the companyUpdated graphics and content on company website

Contributed to an increase in total ticket and official team merchandise salesProduced a fun, fan-friendly atmosphere as part of the in-game promotional staffHandled community relations events such as food drives and event appearancesCollaborated and exchanged ideas with front office professionals on a daily basis

Developed new ticket and promotional materials for the 2005 seasonHelped generate a 10% increase in ticket sales by distributing promotional materials Assisted in obtaining sponsorships by selling ad space in the annual media guideRe-established website by creating new graphics and content

Attended Ohio State sporting events to obtain game information and interviewsAssisted the marketing department with fundraising opportunities and special eventsServed as an On-Air Production staff member, assisting the staff with running live broadcasts