● Directed the digitalization and transformation project from 3PL to 4PL, and created workflows for technical couriering projects, working alongside prominent clients such as HSBC and Citi.● Consolidated two Delivery Team groups (customized projects & B-to-B Courier teams) and achieved a 40% cost reduction.● Managed 200+ team members in three delivery teams handling customized projects and B-to-C deliveries. Monitoring and coordinating the daily operations of 8+ vendor deliveries through 80+ internal couriers.● Assessed market data to create pricing differentiations for targeted segments

● Spearheaded and designed the transformation of the business model from 3PL to e-commerce, including strategy definition and operational flow, successfully achieving 50% average growth of sales volume over 6 months.● Developed operational roadmap and IT infrastructure, overseeing full stack implementation.● Established a bonded warehouse in Mainland China (Hangzhou) and established a WeChat store, supported by thorough operational documentation, and innovated new distribution channels by combining tour sales with e-commerce.● Conducted fundraising efforts targeting potential investors.

● Established the local office and warehouse infrastructures, including setting up internal warehousing systems with an IT partner.● Pioneered the development of complete logistics workflows, operational structures for emerging ventures, and e-commerce app for delivery optimization and centralized inventory oversight.● Cultivated strong client relationships to foster business growth and satisfaction.

● Initiated and managed a network consisting of 300+ doctors and dentists to support medical operations.● Forged, enhanced, and sustained relationships with corporate clients and partners such as Town Health Medical Group, leading to a 100% increase in deal performance year over year.● Designed and implemented standard operating procedures (SOPs) to guide sales and operational processes.● Localized our Medical Third-party Administration System from Singapore to suit the needs of our local network of doctors and dentists.

● Devised and implemented strategies aimed at achieving a 95% fulfillment rate on average.● Coached and provided feedback to onboard drivers, acquiring an average of 300 new drivers per month.● Served as the primary contact point to oversee all operational aspects of partnerships with major brands, facilitating successful launches of promotional campaigns, including projects with SHKP Malls.

● Transformed business model from utilizing investment capital to revenue generation through collecting security deposits from drivers, initiating the first step towards profitability.● Supervised a team of 5 to oversee day-to-day operations, achieving an average of 10k weekly orders on the platform despite resource limitations, while also driving order generation and profitability for the corporate team● Standardized driver service standards through the development and implementation of comprehensive SOPs and training, fostering consistency and excellence across operations.

● Co-managed the Google Project, the first same-day mobile phone delivery service in Hong Kong, innovating tailored standard operating procedures to train a team of 6+ dedicated customer service staff and 30+ delivery vans and delivery people to reach customer satisfaction levels of 90%+.● Ensure smooth daily operation and provide coaching and feedback for drivers.● Implemented the driver incentive program.