10+ years exerience in development and management of Telco Products and Services, specializing in digital and eBusiness area. Experise and specializations in product development and management, User Experience and Customer centric service design, project management, business process design and improvementOverall responsibilities: Holds business ownership of digital online channels for b2b customers Responsible for overall b2b self-care strategy development and execution Explore and analyze opportunities of digitalization in favor on business growth and customer lifetime value improvementOrganize and coordinate complete lifecycle of digital b2b channel development from idea pattern (problem identification) to solution design and go to marketUser’s advocate, strive to deliver in consideration with best UX practices in line with customer centric approachActively communicate with internal and external stakeholders from all levels to implement business growth opportunities balancing between customer centricity and technical stack boundaries

Part of the eBsuiness team, lead or participate in all activities related to b2c and b2b digital self-care channels development and online presence of the company.Overall responsibilities:Generate and develop innovative ideas for online services for relevant business casesDesign online services and define detailed requirements for their developmentResponsible for documentation of projects related to development digital self-care services, including business requirements, service design document, test cases, etc. Plan and execute UAT and quality assurance test of delivered servicesParticipate in evaluation of external companies offering digital products and services, oversee and coordinate their implementation Initiate market research and analyze collected data in favor of UX enhancement and relevance of offered products and services Responsible for growth of digital channel’s user base and other critical KPIs. Plan, execute and analyze relevant user acquisition campaignsDeliver high quality online presentation of telco products aligned with best UI design practicesSupport Customer service and Development teams in analysis and troubleshooting of related technical issuesResponsible for corporate website’s online content management and update of public online company assets

Preliminary examination and risk assessment of corporate customers.Develop and Support internal Customer management information site and subsidiary applications.Customer service and account maintenance.