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Extensive experience delivering tangible business value on IT outsourcing engagements with up to $70M annual revenue, client relationships at the Director through CXO levels, teams of 300+ employees, and services delivery in 55 countries. Consistently exceeded annual revenue, profit, and customer satisfaction targets. Familiar with multiple industries including: automotive, manufacturing, healthcare, state government, energy, and financial. Highly skilled in:Program Management IT Services DeliveryBusiness Development IT Infrastructure SupportClient Relationship Building Data Center Migration and OperationsP&L Management Application TransformationTECHNOLOGY AND PROCESS FRAMEWORKS• IT Automation: IPSoft, CHEF, Blue Prism• Infrastructure and Monitoring Tools: Tivoli, Netcool, IEM, SEA, and others• Platforms and O/S: AIX, Unix, Solaris, Linux, Wintel, IBM Mainframe, VMWare• Cloud: Pivotal Cloud Foundry, Softlayer Cloud, Azure, AWS• Storage/Backup: EMC, NetApp, Hitachi, HP, IBM• Database/Middleware: SQL, Oracle, DB2, Notes Domino, WebSphere, Apache, Tomcat, IIS• Messaging: Microsoft (Exchange, Sharepoint, Lync), Lotus Notes• Networking: Brocade, Cisco, Citrix, WAN/LAN• Software Distribution: SCCM, LANDesk• Security: Websense, RSA, Symantec, IBM and various others• ERP: SAP• Process Frameworks: ITIL, CMMI, ISO 9000, Six Sigma, Agile Project Management
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Director, Customer Services ManagerFujitsu America Aug 2016 - PresentJpLeading the execution of a $40M portfolio of mobility digital transformation programs. • Doubled the account TCV three consecutive years; exceeding revenue and profit targets.• Deployed Agile development teams to exploit the value of connected vehicle data for product launches, quality control, and executive decision-making.• Directed a team of 50+ consultants to refresh, transform, and migrate 1500 application to new datacenters 3 months ahead of schedule.• Drove an initiative to fast-track application migrations, resulting in a 30% backlog of migration-ready apps, and achieving over 110% of monthly migration targets.• Created a “special attention application” approach to migrate the most complex and business critical application groups.• Applied near-quantum computing to solve complex, multi-variable mobility problems.• Consulted with customer executives to develop portfolio fitness and value realization strategies.• Globally recognized for Digital Transformation Innovation, President’s Award for Program Excellence, and Top Performer Award for exceeding annual financial targets. -
Executive Program Manager, Ibm It Services AutomationIbm Nov 2014 - May 2016Armonk, New York, Ny, UsImplemented IT automation to 13 outsourcing accounts in the Communication and Public sectors. • Drove IPSoft implementation timing and penetration. Automated over 70% of targeted incidents and eliminated 70+ FTEs of effort. • Directed phase II of automation, including deployment of CHEF, Blue Prism, and other IBM solutions to optimize non-incident related functions. -
Senior Client Delivery Executive - Fiat Chrysler AutomotiveIbm Apr 2014 - Nov 2014Armonk, New York, Ny, UsOversaw services delivery for a $70M/year global infrastructure services outsourcing client. • Transitioned IT services from the prior provider to IBM, including building a delivery team of 300+ re-badged and IBM employees in India and the U.S., assuming in-flight work, and providing post-transition hyper-care to immediately address issues.• Established account governance and escalation processes to manage critical or chronic issues. • Coordinated with global IBM and customer teams in Europe to transform the environment to common systems, technology, and processes.
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Client Account Executive - General MotorsIbm Feb 2014 - Jul 2014Armonk, New York, Ny, UsDirected a $35M/year portfolio of IT outsourcing contracts. • Achieved 118% of revenue target and 160% of profit target, and signed $800K in new revenue despite the client’s ongoing IT insourcing strategy. Promoted by management in recognition of consistently high performance.• Negotiated an agreement with the new BPO vendor to reimburse IBM for over $200K in cost following the transition. Addressed expired PO’s and A/R issues to capture back revenue.
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Client Account Executive – Gerdau North AmericaIbm Apr 2012 - Feb 2014Armonk, New York, Ny, UsDirected an $8M/year infrastructure outsourcing agreement with service delivery in the US and Canada. • Turned around an underperforming account to achieve 100% of revenue target and 151% of profit target. • Exceeded signing targets as well, including a $2M cloud-hosted messaging agreement, and $1.7M in other new services and project work.• Recognized with IBM’s “Hundred Percent Club” and “Sales Eminence” awards.• Overhauled service delivery to improve performance and environmental stability.
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Client Account Executive - Veyance TechnologiesIbm Jul 2012 - Feb 2013Armonk, New York, Ny, UsExecuted ramp-down of a $5M/year outsourcing account after contract expiration.• Outperformed account financial targets while achieving services transition on schedule.• Improved the relationship with the customer CIO, resulting in a positive customer reference.
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Client Account Executive - Dow ChemicalIbm Apr 2009 - Mar 2012Armonk, New York, Ny, UsControlled the global outsourcing agreement for Midrange, Storage, Database, and Security services with over $55M in annual revenue and delivery in 55 countries. • Consistently surpassed revenue and profit goals while maintaining a high customer satisfaction rating. Signed significant new business including a $70M storage infrastructure refresh.• Drove the services transition following Dow’s purchase of Rohm & Haas, including integrating infrastructure platforms and enterprise applications on a global scale.
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Senior Program Manager - LenovoIbm Aug 2007 - Apr 2009Armonk, New York, Ny, Us• Coordinated a matrix team of technical, financial, and contracts professionals to respond to customer requests for new services. Personally closed over $2M in incremental revenue.
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Senior Program Manager - Dow ChemicalIbm Dec 2004 - Apr 2009Armonk, New York, Ny, Us• Negotiated contractual agreements with the customer and vendors. Closed over $70M in incremental new services revenue. • Recognized by management with a promotion and IBM’s “Hundred Percent Club” award.
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Business Relations Manager - Dow ChemicalElectronic Data Systems Apr 2002 - Dec 2004West Hartford, Us• Sold and delivered infrastructure projects. Transitioned thousands of software licenses, over 2000 hardware devices, and over 300 vendor contracts at the conclusion of the EDS contract. -
Business Relations Manager - Gmac MortgageElectronic Data Systems Nov 2001 - Apr 2002West Hartford, Us• Coordinated the delivery of document processing, imaging, and associated IT services.
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Various Management And Individual Performer AssignmentsElectronic Data Systems Jul 1990 - Nov 2001West Hartford, Us• Performed various roles including: Client Account Management, Business Development, Project Management, ISO 9000 Quality Manager, Technical Writer, and Customer Service.
Thomas Hannah Skills
Thomas Hannah Education Details
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Bowling Green State UniversityIndustrial Marketing
Frequently Asked Questions about Thomas Hannah
What company does Thomas Hannah work for?
Thomas Hannah works for Fujitsu America
What is Thomas Hannah's role at the current company?
Thomas Hannah's current role is Director, Customer Services Manager.
What is Thomas Hannah's email address?
Thomas Hannah's email address is th****@****ibm.com
What schools did Thomas Hannah attend?
Thomas Hannah attended Bowling Green State University.
What are some of Thomas Hannah's interests?
Thomas Hannah has interest in Education.
What skills is Thomas Hannah known for?
Thomas Hannah has skills like Program Management, Outsourcing, Service Delivery, It Strategy, Project Management, Vendor Management, Leadership, It Service Management, Business Process Improvement, Business Analysis, Pmp, Change Management.
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