Thomas Hannah Email & Phone Number

Jp

Leading the execution of a $40M portfolio of mobility digital transformation programs. • Doubled the account TCV three consecutive years; exceeding revenue and profit targets.• Deployed Agile development teams to exploit the value of connected vehicle data for product launches, quality control, and executive decision-making.• Directed a team of 50+ consultants to refresh, transform, and migrate 1500 application to new datacenters 3 months ahead of schedule.• Drove an initiative to fast-track application migrations, resulting in a 30% backlog of migration-ready apps, and achieving over 110% of monthly migration targets.• Created a “special attention application” approach to migrate the most complex and business critical application groups.• Applied near-quantum computing to solve complex, multi-variable mobility problems.• Consulted with customer executives to develop portfolio fitness and value realization strategies.• Globally recognized for Digital Transformation Innovation, President’s Award for Program Excellence, and Top Performer Award for exceeding annual financial targets.

Armonk, New York, Ny, Us

Implemented IT automation to 13 outsourcing accounts in the Communication and Public sectors. • Drove IPSoft implementation timing and penetration. Automated over 70% of targeted incidents and eliminated 70+ FTEs of effort. • Directed phase II of automation, including deployment of CHEF, Blue Prism, and other IBM solutions to optimize non-incident related functions.

Armonk, New York, Ny, Us

Oversaw services delivery for a $70M/year global infrastructure services outsourcing client. • Transitioned IT services from the prior provider to IBM, including building a delivery team of 300+ re-badged and IBM employees in India and the U.S., assuming in-flight work, and providing post-transition hyper-care to immediately address issues.• Established account governance and escalation processes to manage critical or chronic issues. • Coordinated with global IBM and customer teams in Europe to transform the environment to common systems, technology, and processes.

Armonk, New York, Ny, Us

Directed a $35M/year portfolio of IT outsourcing contracts. • Achieved 118% of revenue target and 160% of profit target, and signed $800K in new revenue despite the client’s ongoing IT insourcing strategy. Promoted by management in recognition of consistently high performance.• Negotiated an agreement with the new BPO vendor to reimburse IBM for over $200K in cost following the transition. Addressed expired PO’s and A/R issues to capture back revenue.

Armonk, New York, Ny, Us

Directed an $8M/year infrastructure outsourcing agreement with service delivery in the US and Canada. • Turned around an underperforming account to achieve 100% of revenue target and 151% of profit target. • Exceeded signing targets as well, including a $2M cloud-hosted messaging agreement, and $1.7M in other new services and project work.• Recognized with IBM’s “Hundred Percent Club” and “Sales Eminence” awards.• Overhauled service delivery to improve performance and environmental stability.

Armonk, New York, Ny, Us

Executed ramp-down of a $5M/year outsourcing account after contract expiration.• Outperformed account financial targets while achieving services transition on schedule.• Improved the relationship with the customer CIO, resulting in a positive customer reference.

Armonk, New York, Ny, Us

Controlled the global outsourcing agreement for Midrange, Storage, Database, and Security services with over $55M in annual revenue and delivery in 55 countries. • Consistently surpassed revenue and profit goals while maintaining a high customer satisfaction rating. Signed significant new business including a $70M storage infrastructure refresh.• Drove the services transition following Dow’s purchase of Rohm & Haas, including integrating infrastructure platforms and enterprise applications on a global scale.

Armonk, New York, Ny, Us

• Coordinated a matrix team of technical, financial, and contracts professionals to respond to customer requests for new services. Personally closed over $2M in incremental revenue.

Armonk, New York, Ny, Us

• Negotiated contractual agreements with the customer and vendors. Closed over $70M in incremental new services revenue. • Recognized by management with a promotion and IBM’s “Hundred Percent Club” award.

West Hartford, Us

• Sold and delivered infrastructure projects. Transitioned thousands of software licenses, over 2000 hardware devices, and over 300 vendor contracts at the conclusion of the EDS contract.

West Hartford, Us

• Coordinated the delivery of document processing, imaging, and associated IT services.

West Hartford, Us

• Performed various roles including: Client Account Management, Business Development, Project Management, ISO 9000 Quality Manager, Technical Writer, and Customer Service.