Lead team focused on sales, merchandising, and customer development. Responsible for vendor management, inventory controls and operational delivery. Increased customer sales and frequency of visits, enhanced team knowledge of products and trained new associates.

Responsible for Customer Relations, Vendor Management, Merchandising, Training, Sales growth and Inventory, increased average purchases by 12%, improved customer return rate and enhanced cross training for associates within the store.

Advising and producing for Medicare, Health and Life Insurance

As the Director of Data and Analytics I developed and lead teams of managers, engineers and analyst responsible for the core Big Data Platform, Customer Insight Analytics, and Data Migration across multiple sources at the center of a Reed Business comprising 7 highly entrepreneurial data driven Brands. Led as both a technical and strategic leader, responsible for driving strategy and vision; as well as supported of core technologies to drive an exceptional business and customer… Show more As the Director of Data and Analytics I developed and lead teams of managers, engineers and analyst responsible for the core Big Data Platform, Customer Insight Analytics, and Data Migration across multiple sources at the center of a Reed Business comprising 7 highly entrepreneurial data driven Brands. Led as both a technical and strategic leader, responsible for driving strategy and vision; as well as supported of core technologies to drive an exceptional business and customer experience. Completed analysis of varying tools and strategies for use of data in supporting the success of the company’s brands, customer propositions as well as internal financial and operational teams. Show less

Led projects and support for US businesses for the Corporate Solutions Group. Directed the PMO and coordinated resource allocation impacted by growth and challenges. Established offshore support team for Salesforce.

• Led technology development teams responsible for analyzing and establishing technology requirements and solutions; managed administrators and developers handling design, implementation, and support of all strategic projects.• Created cross functional PMO for technology and operations units reducing project costs by 32% and enhancing speed to market and program quality. • Collaborated with cross-functional groups to establish development processes and governance solutions that enable… Show more • Led technology development teams responsible for analyzing and establishing technology requirements and solutions; managed administrators and developers handling design, implementation, and support of all strategic projects.• Created cross functional PMO for technology and operations units reducing project costs by 32% and enhancing speed to market and program quality. • Collaborated with cross-functional groups to establish development processes and governance solutions that enable continuous improvement throughout diverse organizations.• Directed special technology projects and programs to enhance business performance; converted 500 applications from legacy to new corporate platform, and achieved 14% revenue growth of existing customers through enhanced postal processing.• Communicated with internal and external technical and operational personnel to identify and solve issues related to IT management and development. Show less

Led team of 150+ operational, project management and customer service associates across multiple sites. Focused on daily operational quality and efficiency as part of P&L responsibilities. Supported sales growth with new customer implementations and organic growth initiatives. Completed consolidation of new acquisition as well as physical move of Atlanta operations to a new facility. Expanded Six Sigma approach for equipment installation and training.

Led team of 120+ associates across multiple domestic and international locations. Responsible for $25 million budget in support of core technologies and critical vendor relationships. Completed consolidation and development of acquisition technologies and resources.

Led team of 60+ technology associates supporting core systems. Responsible for development of new technologies and methods resulting in the elimination of legacy applications. Managed budget of $14 million.