Tshegofatso Moeng Email and Phone Number

• Making outbound calls to new customers. • Advise on advantages of using the POS device and pricing. • Arrange appointment with customers.• Give report to field agents regarding appointments set. • Follow-up on sales. • After sales support.

• Answering inbound calls and generate outbound calls. • Retain customers who wants to cancel contracts. • Giving information on our products, services and pricing. • Sales and after sales support for upgraded contracts. • Maintain client relationships. • Doing admin work for all sales done. • Opening and closing cases.

• Handling inbound calls from customers. • Evaluate problems and complaints of the caller and provide relevant solutions. • Troubleshooting. • Log service requests. • Giving feedback for logged service requests. • Maintain client relationships. • Assist with payment arrangement and debit order re submission. • Opening and closing cases.

• Coaching trainees on procedures and Vodacom systems• Coaching on soft skill • Mentoring and developing trainees• Assisting trainees to apply theory from training into practical. • Reporting back to the call Centre manager on trainee's progress. • Assessing calls and give feedback after coaching • Scheduling feedback session for groups and individuals.