Tshepiso Lekgoa

Tshepiso Lekgoa Email and Phone Number

Customer Service Agent @ Ctrack Botswana
Gaborone, BW
Tshepiso Lekgoa's Location
Gaborone, Botswana, Botswana
Tshepiso Lekgoa's Contact Details

Tshepiso Lekgoa work email

Tshepiso Lekgoa personal email

n/a
About Tshepiso Lekgoa

With over 5 years' experience in contact centre environment; I am passionate about customer relationship Management as well as customer experience standards. I hold a strong view in conflict resolution/problem solving and developing product knowledge. Proficient in computer tech support and customer care. I am ambitious person who has developed and excelled in ensuring customer experience standards are met, this is where I got to be exposed to all elements related to people management and team work as well as importance of data analysis and trend analysis in the Contact Centre.

Tshepiso Lekgoa's Current Company Details
Ctrack Botswana

Ctrack Botswana

View
Customer Service Agent
Gaborone, BW
Website:
ctrack.co.bw
Employees:
6
Tshepiso Lekgoa Work Experience Details
  • Ctrack Botswana
    Customer Service Agent
    Ctrack Botswana
    Gaborone, Bw
    View
  • Mri Botswana Ltd.
    Team Leader Contact Centre
    Mri Botswana Ltd. Aug 2020 - Present
    •Ensure applications of Call Center policies and procedures are maintained.•Keep Call centre generally informed of the daily status on call management of the hourly team performance.•Observes and provides call performance feedback and trend data to coaches, supervisor and/ or agents.•Prepares weekly report.•Help to maintain service level.•Attend to Weekly and monthly reports update meetings.•Train agents on new products
    View
  • Mri Botswana Ltd.
    Call Center Representative
    Mri Botswana Ltd. 2015 - 2020
    • Answering all email enquiries within 3 minutes. • Re-directing phone calls to the appropriate person.• Contributed to and participated in team meetings and activities. • Logged enquiries and resolutions on a database. • Offered customers alternatives and up-selling.
    View
  • Botswana Telecommunications Corporation (Btc)
    Intern (Contact Center)
    Botswana Telecommunications Corporation (Btc) Jul 2014 - Mar 2015
    Gaborone
    Answering all email enquiries within 3 minutes. Re-directing phone calls to the appropriate person.Contributed to and participated in team meetings and activities. Logged enquiries and resolutions on a database. Offered customers alternatives and up-selling.Preparing daily shift report
    View
  • Barclays Bank Of Botswana
    Direct Sales Agent
    Barclays Bank Of Botswana Jul 2013 - Jul 2014
    Molepolole
    • Lead Generator Position/Direct Sales Agent;• Cross selling all bank products e.g. loans, credit card, transactional and savings accounts.• Promoting all campaigns to customers.

Tshepiso Lekgoa Education Details

Frequently Asked Questions about Tshepiso Lekgoa

What company does Tshepiso Lekgoa work for?

Tshepiso Lekgoa works for Ctrack Botswana

What is Tshepiso Lekgoa's role at the current company?

Tshepiso Lekgoa's current role is Customer Service Agent.

What is Tshepiso Lekgoa's email address?

Tshepiso Lekgoa's email address is tshepisol@btc.bw

What schools did Tshepiso Lekgoa attend?

Tshepiso Lekgoa attended Insurance Academy Of Botswana, Insurance Academy Of Botswana, Anglia Ruskin University, Abm University College.

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