Successfully deployed the first phase AI powered chatbot for the Bank of Bhutan to enhance user engagement and contact center support.Implemented internal ticket for ICT related issues to automate issue tracking and streamline ICT support operations, improve communication and collaboration.

• Recorded e-learning and in-house training including excel for data analysis.• Initiated Performance Management System studies and report related to Human Resource.• Spearheaded the annual recruitment plan adherence with guideline established.• Ensured monthly performance of new recruits for review and confirmation. Organized career orientation program for successful recruits.• Reported the attendance, claim expenses, leave, and promotion of the employees.

• Initiated instant loan product and credit scores and improved credit policy for the bank. • Designed dashboard of loans and various deposits for the management. • Analyzed the income and expense trends of the bank and improved measures for the organization. • Worked to generate reports from Core Banking Solutions (CBS) as required by clients of loans and saving deposit.• Analyzed monthly raw data for the management in excel and compiled a management report. Prepared monthly statistical and analysis reports.• Trained, supervised, supported and coordinated the activities of various analytics for Business goals and objectives.• Produced quarterly report on profitability of products and services of the bank on the Centralize Data Repository. • Prepared and planned Business Requirement Document (BRD), System Requirement Specification (SRS), and Functional Requirement Document (FRD) for central data repository for the bank.

• Designed Integrated Taxation system project as required and prepared the phase completion reports to the Revenue and custom; Identified, created, and facilitated process design changes by conducting business analysis.• Guided Assistant Analysts on project analysis activities for taxation system.• Successful completion of digital taxation project analysis that required project documentation: business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).• Successful consultation with the Project Manager to determine technical requirements and identify solutions to support business goals.

Re-located to Singapore to support customer experience team as a business analyst. Developed dashboards for architectures, region, and segments across different technologies.• Conducted project analysis in Tableau enabling better decision-making for the business operational leaders.• Successfully created a comprehensive dashboards in MS Excel to analyze Global, Enterprise and architectures with financial and operational data.• Successful meeting service Bookings, KPI, resource utilization and project analysis to VP and Directors on business progress in ASEAN and Australia.• Collaborated Account managers in Australia with metrics, trends, and key performance indicators for Business Review.• Successful reports on budget for project progress and metrics to the project managers.• Ensured CX quality data and highlighted bad data for data cleansing and updated the changes in data for the data improvement in weekly calls.

• Successfully optimized media performance and enhanced equipment performance broadcasting services.• Successfully created ad level insights and optimizations across media channels, improving customers base.• Headed radio studio division for two years and power division for two years where I supervised five to eight staff. • Successfully executed projects to improve Radio and Television studios for providing policy advice and programming information to the public. • Curated weekly reports and broadcasting requirements to the Chief Engineer.