Tess Sherman Email & Phone Number

United States

-Closely collaborated with project members to identify and quickly address problems.-Oversaw large portfolio of projects & products to support teams, report progress, and influence positive outcomes for key stakeholders.-Supported some of most profitable brand & categories, totaling around $127 million in net sales annually.-Oversaw internal and external projects by reviewing activities, maximizing efficiency, and increasing collaboration and communication transparency.-Communicated project plans and progress to key stakeholders and project contributors.-Recorded all project costs and expenses and aligned with project budget.-Collected customer requirements, directed testing, and conducted continuous evaluations to make proactive adjustments to product development approaches.-Coordinated project planning and execution with team members and team leads.-Collaborated with sales, marketing, and support teams to launch products on time and within budget.

United States

-Hired as assistant product manager in 2017 with promotion to product manager in 2021.-Collaborated with brand managers during line planning by providing target costs, vendor quotes, and financial analysis.-Collaborated with sales, marketing, and support teams to launch products on time and within budget-Lead bi-weekly cross functional meetings with brand managers, purchasing, and new product development to track project progress and brainstorm solutions.-Spearheaded SKU rationalization over multiple product brands and categories.-Analyzed customer opportunities to ensure programs meet margin and MOQ requirements.-Completed item setups in Oracle ERP.-Prepared financials for presentations and Capital Expenditure Requests.-Managed and implemented various margin improvement projects, such as identifying changes to one SKU alone that allowed us to reduce manufacturing labor by 32% and improve overall profitability by over $200,000.

Arlington, Tx

-Hired as customer service specialist in 2013 and promoted to senior position in 2016.-Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.-Resolved customer service issues using company processes and policies and provided updates to customers.-Checked status of orders and back-ordered products to coordinate efficient shipments.-Utilized Oracle EBS for entering and managing orders, returns, reviewing item information, and running various reports.-Worked closely with sales representatives concerning any issues with orders, such as pricing discrepancies or out of stock.-During acquisition, managed integration of new customer information into Oracle database by identifying gaps in acquired company's processes to ensure seamless transition. Certificate of achievement received for involvement.-Exhibited high energy and professionalism when dealing with clients and staff.-Maintained up-to-date knowledge of product and service changes.-Proactively addressed customer concerns in order to prevent escalations and complaints

Flower Mound, Tx

• Began as Guest Services Coordinator• Promoted to Senior Associate shortly before end of 90 day probation period• Work front desk taking calls, making reservations, checking animals in/out of hotel• Caring for animals in facility: feedings, cleaning kennels, walking, giving medications, giving baths and nail trims• Supervise 3-5 hotel employees to assure hotel operations are run correctly• Oversee hotel operations under direction of assistant manager and manager• Work cash register

• Check patrons in/out of labs• Clean and tidy up the rooms• Aid patrons in basic troubleshooting • Customer service oriented • Employee of the Semester Fall ‘07• In employee evaluations done by co-workers, continuously ranked in top 5 out of around 40 employees• Promoted to lab lead May ’08 – supervisor positiono Configure work schedule for each semestero Enforce employee policieso Supervise about 10-14 employeeso Train new employees

Bachelor Of Arts, General Studies: French, History, Music History, Italian

Activities and Societies: Talons spirit and service organization

High School Diploma