Tshidi Masebe Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Key Achievements & Responsibilities:• Spearheaded the analysis and documentation of system functional requirements, ensuring alignment with business objectives and technical feasibility.• Translated complex business needs into comprehensive technical specifications, facilitating seamless system development and implementation.• Designed and developed use cases, UML, and BPMN diagrams, enhancing clarity and precision in system design and communication.• Authored high-level… Show more Key Achievements & Responsibilities:• Spearheaded the analysis and documentation of system functional requirements, ensuring alignment with business objectives and technical feasibility.• Translated complex business needs into comprehensive technical specifications, facilitating seamless system development and implementation.• Designed and developed use cases, UML, and BPMN diagrams, enhancing clarity and precision in system design and communication.• Authored high-level technical designs for system integrations, covering mainframes, debit/credit cards, Forex, and digital platforms.• Engineered technical models for branch teller solutions, streamlining processes and improving operational efficiency.• Implemented and rigorously tested solutions, ensuring functionality, performance, and integration with existing systems.• Mapped and documented interfaces between legacy systems and new technologies, optimizing data flow and system interoperability.• Fostered close collaboration with developers, testers, and end users, ensuring technical compatibility and user satisfaction across projects.• Championed the implementation of Agile methodologies, including Scrum, to enhance project delivery and team productivity.• Conducted thorough risk assessments for each requirement, proactively identifying and mitigating potential project risks.• Streamlined system monitoring requirements, leading to improved system performance and quicker issue resolution. Show less

Porto Area, Portugal

Key Achievements & Responsibiities:• Participated valuably in the design and development of new project ideas.­• Studied ‘call for proposal’ requirements and conducted related research.­• Drafted detailed proposals regarding new project ideas / ‘call for proposal’ documents.• Built hands-on experience in Project Leadership, working on Life, REC [Rights, Equality & Citizenship] and Horizon 2020 Programmes.• Collaborated with Project Team Members to identify areas for… Show more Key Achievements & Responsibiities:• Participated valuably in the design and development of new project ideas.­• Studied ‘call for proposal’ requirements and conducted related research.­• Drafted detailed proposals regarding new project ideas / ‘call for proposal’ documents.• Built hands-on experience in Project Leadership, working on Life, REC [Rights, Equality & Citizenship] and Horizon 2020 Programmes.• Collaborated with Project Team Members to identify areas for improvement, define targets and develop tactics to enhance existing processes.• Contributed to the design and development of innovative project ideas, supporting organizational growth through various strategic initiatives.• Researched and analyzed 'call for proposal' requirements, drafting comprehensive proposals for new projects.• Gained hands-on experience in Project Leadership, working on EU-funded programs such as Life, REC (Rights, Equality & Citizenship), and Horizon 2020 programs.• Collaborated with project team members to identify areas for improvement, set targets, and develop strategies to enhance existing processes.• Assisted in project planning and management, fostering effective teamwork and contributing to the overall success of project initiatives. Show less

South Africa

Key Achievements & Responsibilities:• Translated complex business requirements into clear technical design documents, ensuring precise and actionable development guidelines.• Developed use cases, activity diagrams, and functional specifications, enhancing the clarity and accuracy of system designs.• Led resolution and decision-making processes during development and testing phases, ensuring effective management of change requirements.• Updated and optimized legacy… Show more Key Achievements & Responsibilities:• Translated complex business requirements into clear technical design documents, ensuring precise and actionable development guidelines.• Developed use cases, activity diagrams, and functional specifications, enhancing the clarity and accuracy of system designs.• Led resolution and decision-making processes during development and testing phases, ensuring effective management of change requirements.• Updated and optimized legacy application documents, ensuring they reflected the latest changes and maintained system integrity.• Facilitated Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives, reinforcing Scrum principles and improving team dynamics.• Mediated and resolved conflicts within the team, fostering a collaborative and communicative work environment.• Provided coaching on Agile practices, emphasizing the importance of individuals and interactions over rigid processes and tools.• Assessed and refined existing system processes, collaborating with stakeholders to implement enhancements that boosted efficiency and effectiveness.• Worked closely with the Product Owner to maintain an up-to-date product backlog, aligning development priorities with business objectives.• Implemented and tested innovative solutions, ensuring they met business needs and integrated seamlessly with existing systems. Show less

South Africa

Key Achievements & Responsibiities:• Analyzed and reviewed project requirements (SRS & BRS), collaborating with Developers and Analysts to resolve discrepancies and clarify specifications.• Designed and implemented comprehensive test cases, ensuring thorough alignment with project requirements and quality criteria.• Engaged proactively with stakeholders during testing phases, collecting and incorporating feedback to enhance testing processes and outcomes.• Utilized HP… Show more Key Achievements & Responsibiities:• Analyzed and reviewed project requirements (SRS & BRS), collaborating with Developers and Analysts to resolve discrepancies and clarify specifications.• Designed and implemented comprehensive test cases, ensuring thorough alignment with project requirements and quality criteria.• Engaged proactively with stakeholders during testing phases, collecting and incorporating feedback to enhance testing processes and outcomes.• Utilized HP Quality Centre to efficiently create and track defects, streamlining the defect management process, improving resolution.• Worked closely with Developers to replicate production incidents, facilitating root cause analysis and effective resolution of critical issues.• Ensured comprehensive test coverage by verifying the availability and relevance of data for diverse test scenarios, optimizing testing efficiency.• Applied knowledge of the Software Testing Life Cycle to structure and execute testing activities, ensuring systematic and thorough test execution. Show less

South Africa

Key Achievements & Responsibilities:• Actively contributed to organizational strategy by aiding in the development and implementation of innovative IT processes, enhancing efficiency.• Supported the testing and deployment of application changes, ensuring seamless integration and minimal disruption to existing systems.• Diagnosed and resolved issues in collaboration with customers and developers, improving system performance and user satisfaction.• Provided expert technical… Show more Key Achievements & Responsibilities:• Actively contributed to organizational strategy by aiding in the development and implementation of innovative IT processes, enhancing efficiency.• Supported the testing and deployment of application changes, ensuring seamless integration and minimal disruption to existing systems.• Diagnosed and resolved issues in collaboration with customers and developers, improving system performance and user satisfaction.• Provided expert technical support to vendor technicians, optimizing system functionality and addressing technical challenges effectively.• Played a key role in the rollout of a new cash processing application, managing user-related issues and configuration challenges to ensure a successful implementation. Show less

South Africa

Key Achievements & Responsibilities:• Spearheaded seamless IT support across multiple branches and cash centers, enhancing system reliability and performance.• Developed comprehensive support and training documentation for Level 1 & 2 teams, improving technical troubleshooting efficiency.• Led the successful setup of a Training Centre by configuring devices, installing essential software, and ensuring secure user access.• Provided remote technical support to on-site… Show more Key Achievements & Responsibilities:• Spearheaded seamless IT support across multiple branches and cash centers, enhancing system reliability and performance.• Developed comprehensive support and training documentation for Level 1 & 2 teams, improving technical troubleshooting efficiency.• Led the successful setup of a Training Centre by configuring devices, installing essential software, and ensuring secure user access.• Provided remote technical support to on-site technicians, resolving Level 1 & 2 tickets swiftly and minimizing system downtime.• Acted as Lead Desktop Technician on a major IT project, implementing new software and upgrading devices in Cash Processing Centres. Show less

South Africa

Key Achievements & Responsibilities:• Provided first-line support for teller, sales, and ATM issues, significantly improving response times and resolution rates.• Collaborated with Level 2 teams to expedite the handling of critical incidents and service requests, enhancing overall support efficiency.• Successfully utilized CA Service Desk Ticketing Systems to process and track support actions, ensuring timely and accurate resolutions.• Consistently met and maintained… Show more Key Achievements & Responsibilities:• Provided first-line support for teller, sales, and ATM issues, significantly improving response times and resolution rates.• Collaborated with Level 2 teams to expedite the handling of critical incidents and service requests, enhancing overall support efficiency.• Successfully utilized CA Service Desk Ticketing Systems to process and track support actions, ensuring timely and accurate resolutions.• Consistently met and maintained service-level agreements (SLAs), upholding high standards of performance and customer satisfaction. Show less

Certificate Program In Business Analysis

CPBA is IIBA® Endorsed Certification

Master Course In European Project Planning & Management, Project Management

Course Description: Graduate Program providing participants with the skills required to execute projects in the field of International.

Bachelor Of Commerce [Information & Technology Management], Business/Commerce, General

Matric