Acting as first point of contact (dealing with correspondence, queries, phone calls) Facilitating bookings and guest liaison Preparing proposals and invoicing, managing payments, deposits, breakage deposits – all payment reconciliations Obtaining guest check in documents prior to arrival Managing and maintaining booking calendars on Nightsbridge and ResRequest systems. Handling OTA’s enquiries Excellent command of English and excellent communication skills both written and verbal High level of telephone etiquette Meticulous attention to detail, with exceptional administration and organizational skills Ability to work under pressure and handle multiple tasks and Complete work timeously and accurately Committed team player who is able to work in a small team environment

Acting as first point of contact (dealing with correspondence, queries, phone calls)Facilitating bookings and guest liaisonPreparing proposals and invoicing, managing payments, deposits, breakage deposits – all payment reconciliationsObtaining guest check in documents prior to arrivalManaging and maintaining booking calendars on Nightsbridge and ResRequest systems.Handling OTA’s enquiriesExcellent command of English and excellent communication skills both written and verbalHigh level of telephone etiquetteMeticulous attention to detail, with exceptional administration and organizational skillsAbility to work under pressure and handle multiple tasks and Complete work timeously and accuratelyCommitted team player who is able to work in a small team environment

Maximize sales by responding to guests/agents with accurate information in a professional and timeous manner.Process bookings from initial contact, follow up, obtaining of guest details and collection of monies due.Book accommodation, transfers, flights etc. for guests across our portfolio of propertiesProcess bookings which have been received from Direct Guests, Trade and Online booking channels.Liaise and communicate with internal stakeholders effectively.Maintain office procedures to ensure that all information is easily retrievable by all staffo Experience working on booking systems - ResRequesto Process bookings for 11 lodges situated in Timbavati and Klaserie areas

Complete all administration associated to confirmed bookings in consultation with the Reservation Sales Consultant.Maximize the yield for each Camp.Focus on delivering excellence in customer service to Clients.Ensure all information is completed for the Camps for each confirmed booking.Handle all administration associated to reports required for the team.

Answer telephone, screen and direct callsWelcome on-sites visitors, determine nature of business and announces clients to appropriate personnelAnswer 600 to 800 calls a dayReceives, sort, mail and delivers mailBe able to prove address and directions to Holiday Aviation officesTake and relay messages to relevant personnelUpdating the extension listOrganise meetings and schedule appointmentsGeneral administrative and clerical supportTidy and maintain the reception area

Bookkeeping and account managementMaking sure that all stock PLU’s are in the systemCalculateing margins and setting prices for all the stock in the convenience storeDaily liaison with suppliers; placing, confirming and querying ordersCaptureing orders on to the systemGRV’ing / entering received stock on to the systemEnsuring that national promotions are properly loaded onto the system and functionalTaking ownership of and resolving all customer queriesScheduling the staff rosterLiaising with the HR company regarding time sheets and staff paymentsHandling all minor HR issuesDoing all the bankingTyping, faxing and filing all correspondence