System Engineer
CurrentProviding 1st line technical support, answering support queries via phone & email.Remote administration and management of customer premises equipment.To log & priorities system & user support calls for the second line support team.Carrying out user administration and set up.Recording and actioning faults as reported on: PC’s, servers, laptops and mobile.Determining the nature of faults and the steps required to rectify it.Creating and maintaining email profiles for… Show more Providing 1st line technical support, answering support queries via phone & email.Remote administration and management of customer premises equipment.To log & priorities system & user support calls for the second line support team.Carrying out user administration and set up.Recording and actioning faults as reported on: PC’s, servers, laptops and mobile.Determining the nature of faults and the steps required to rectify it.Creating and maintaining email profiles for users.Closing the job when normal service is resumed.Using remote control software tools to provide fault resolution and diagnosis.Adding and administrating Microsoft Exchange Server 2010 and 2013 Email user groupsOutlook, Outlook Express Troubleshooting (PST, sent and receive error)Internet services (mail, web, anti-spam)Document and maintain Help Desk policies and procedures.The update and maintenance of the IT service desk authorized user’s database.Track, monitor and report on all Help Desk incidents within defined customerService levels.Creating and managing user account on Microsoft Windows server 2008 R2 and Microsoft Windows Server 2003 R2Enabling, disabling user account and investigating account lockouts (scom report) Enabling and configuration of user’s Wi-Fi certificatesDiagnose errors on SAP accounts and Citrix server Show less
