Providing 1st line technical support, answering support queries via phone & email.Remote administration and management of customer premises equipment.To log & priorities system & user support calls for the second line support team.Carrying out user administration and set up.Recording and actioning faults as reported on: PC’s, servers, laptops and mobile.Determining the nature of faults and the steps required to rectify it.Creating and maintaining email profiles for… Show more Providing 1st line technical support, answering support queries via phone & email.Remote administration and management of customer premises equipment.To log & priorities system & user support calls for the second line support team.Carrying out user administration and set up.Recording and actioning faults as reported on: PC’s, servers, laptops and mobile.Determining the nature of faults and the steps required to rectify it.Creating and maintaining email profiles for users.Closing the job when normal service is resumed.Using remote control software tools to provide fault resolution and diagnosis.Adding and administrating Microsoft Exchange Server 2010 and 2013 Email user groupsOutlook, Outlook Express Troubleshooting (PST, sent and receive error)Internet services (mail, web, anti-spam)Document and maintain Help Desk policies and procedures.The update and maintenance of the IT service desk authorized user’s database.Track, monitor and report on all Help Desk incidents within defined customerService levels.Creating and managing user account on Microsoft Windows server 2008 R2 and Microsoft Windows Server 2003 R2Enabling, disabling user account and investigating account lockouts (scom report) Enabling and configuration of user’s Wi-Fi certificatesDiagnose errors on SAP accounts and Citrix server Show less

Installation and configuring Windows Server 2012 Administering Windows server 2012 Configuring Advanced Windows server 2012 services Configuring and deploying a private cloud with System center 2012 Monitoring and operating a private cloud with System center 2012 Managing and monitoring virtual environment LAN, WAN, VPN and firewall basics SQL web server 2012 VMware Basic network configurations (routing and… Show more Installation and configuring Windows Server 2012 Administering Windows server 2012 Configuring Advanced Windows server 2012 services Configuring and deploying a private cloud with System center 2012 Monitoring and operating a private cloud with System center 2012 Managing and monitoring virtual environment LAN, WAN, VPN and firewall basics SQL web server 2012 VMware Basic network configurations (routing and switches) Windows XP, 7 and 8 Administrations Virtualization Administration (VMware & Hyper-V) Show less

Operating systems Installations (Windows, xp, 7 and 8) Pc upgrades and diagnose Troubleshooting and managing desktop applications General printer problem diagnose Software and hardware troubleshooting Lifting up to 10kg printers from clients to site for diagnose Basic hands on networking devices (printers and pc) Configuring VPN and Server/client side hardware/software